EAP Senior Account Manager (Remote within the DMV area: Washington DC-Maryland-Virginia, USA)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Senior Account Manager to join our growing team.

Job Summary:

• This position serves as the primary contact to manage and support a multi-agency, federal government contract. The Senior Account Manager strengthens the relationship with the Contracting Officer (CO) and the Contracting Officer Representative (COR). In this position the Senior Account Manager is the facilitator of operational activities for the assigned contract and assures deliverables are performed in accordance with service level agreements and assists in managing the communication channels associated to internal and external stakeholders allowing for timely request fulfillment, aligned operational expectations, and manages from a best-in-class approach.

Responsibilities:

• Develop and strengthen relationships within a client program.
• Develop and implement strategic plans to manage and grow client programs.
• Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
• Developing and maintaining excellent knowledge and understanding of our business, offers, competitors and industry.
• Serve as subject matter expert to clients by providing product functionality training.
• Demonstrate the impact of company's services for cost reductions and operations.
• Speak regularly with clients to provide operational updates, product updates, technical support and other account-related reports.
• Work directly with operations team to ensure adherence to contract requirements and SLAs.
• Track progress towards deliverables and operational milestones to provide weekly updates to management for review.
• Prepare and maintain monthly operational reports required for delivery to client based on utilization, contract performance in operational areas associated to the management of the contract.
• Provides billing information to finance department to ensure accurate and timely payment from clients.
• Responsible for gathering information associated to business requirements and proposals for client and presenting the information to the company's management for pricing strategy.
• Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client.
• Facilitate the implementation process, connects operations, finance, and clinical areas to the new client. Serve as key member of the implementation team, acting as implementation manager as needed.
• Work directly with the clinical account management team to identify up sell and new business opportunities within current client base.
• Develop and strengthen relationships within the pharmacy related program for the client.
• Identify current and future service requirements by establishing personal rapport with key.
• individuals who understand service requirements.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

** This role is a Remote-based role in the DMV area: Washington, DC; Maryland, Virginia - United States of America. **

** The selected candidate must reside in the in the DMV area. **

Required Qualifications/Experience.

• Master's degree from an accredited college or university recognized by the corresponding professional associations in a clinical mental health field.
• An active, unrestricted, Licensed Counselor in the behavioral healthcare field (e.g., LCHC, LCMH, LCMHC, LCPC, LCSW, LMFT, LMHC, LSAC, LPC, LPCC, LSW).
• 5+ years of direct experience providing EAP counseling services.
• 2+ years of direct experience conducting training as it relates to workplace and/or family issues.
• 4+ years of account management experience in EAP or healthcare.
• 1+ years of experience business process analysis and improvements.
• 1+ years of public and private sector healthcare experience and/or has been involved in providing services to government or commercial programs.

Preferred Qualifications/Experience:

• Plan, manage, and oversee the overall work performance of assigned contract and team.
• Interface with the Government to ensure client satisfaction.
• Ensure overall compliance with all contract and task order requirements and quality standards.
• Provide guidance, direction and ultimate management for the IDIQ contract, and reviews all services for overall conformance to Government requirements from an IDIQ level.
• Proven history in successfully managing multiple projects/client contracts utilizing project management methodologies.
• Possess excellent strategic planning and implementation skills.
• Knowledge of Information Technology systems (e.g., case management) and applications.
• Strong knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook, Teams).
• Strong knowledge of Adobe Acrobat.
• Strong analytic and problem-solving skills.
• Experience in identifying appropriate business needs of client.
• Strong verbal and written communication skills.
• Excellent presentation and communication skills at all levels (staff, executive suite and external clients).
• High organizational and tracking skills.
• Knowledge of U.S. healthcare industry with concentrated experience in EAP.
• Demonstrated high level achievements in client relationship building, and incident escalation management.

#LI-SD1

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra Health

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."