New

Communications Program Manager

First American
sick time, 401(k)
United States, California, Santa Ana
1 First American Way (Show on map)
Jan 30, 2025
Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Typically focused on Internal/Employee Communications which provide a variety of information to employees but may also be responsible for external communications for a division or group which focus on brand/product awareness. Duties may include communicating the Company's mission, strategy, policies, and performance, compensation, benefits, and other company initiatives, programs, and policies. Develop external content to support the division and/or products. Develop and distribute print based and digital communications (e.g., corporate policy manuals, internal newsletters, articles, press releases, etc.) Review and edit function-specific documents drafted by subject matter experts to ensure they are written appropriately for the targeted audience and comply with organization style guidelines. Essential Functions Write/edit and oversee production of internal and /or external communication pieces for various audiences, including executive management, business leaders, managers, and general employee population and external audiences Partner with content owners to translate business or technical jargon into an easily understandable language, drafting and editing new content, working with management for feedback and wording approvals, and sending out the final product. Provide guidance and professional input in the creation of communications efforts and campaigns Provide input on overall design and strategy for Web and email communications Ensure that messages are consistent in both tone and content Assist in the management and ongoing promotion of the online community as a communication, knowledge management and collaboration platform May coordinate business unit town meetings and webcasts Job Complexities & Impact Uses skills as a seasoned, experienced professional with extensive knowledge base of industry practices and established policies and procedures Exercises wide latitude in determining objectives and approaches to critical assignments Errors will have significant business and financial impact Ability to establish and maintain effective working relationships at the senior management level across functional groups and business units Supervision Received or Extended No formal responsibility for the supervision of others but may provide functional advice or training to less experienced team members Works independently with supervisory consultation Knowledge and Skills/Technology Used Strong writing/proofing/editing skills. Must have strong writing abilities and experience; must be extremely attentive to detail and be versed in AP style Able to prioritize and execute projects to completion while meeting tight deadlines Project management skills to effectively oversee the work of multiple internal and external resources while ensuring that projects are completed on time and within budget guidelines. Work as a collaborator, partner, and guide for our internal customers, working to ensure the best outcomes to meet their needs Thorough knowledge of Microsoft Office (Word and Outlook). Some knowledge of Excel and PowerPoint is helpful, but not critical Must have a general understanding of Web content dissemination and what is possible. Knowledge of Dreamweaver or similar Web design program is helpful, but not critical Basic knowledge of Adobe Photoshop and photo editing preferred General knowledge of benefits plan design is helpful in reviewing and/or drafting benefits materials that translate complex benefits concepts into information that makes sense to the average employee Executive and client engagement: experience working with key executives and/or clients and have the proven ability to professionally meet their communications needs Typical Education BS/BA in Communications or Journalism Typical Range of Experience 7-10 years of directly related experience License or Certification Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.