New

Receptionist/Concierge

Spectraforce Technologies
United States, California, Irvine
Jan 29, 2025
Title: Receptionist/Concierge Duration: 4 months Location: Irvine, California (Onsite) Hours: Monday through Friday 8 am - 5 pm local time Pre-Screen Questions: Can you describe a time when you provided exceptional customer service in a concierge or receptionist role? How did you handle a challenging request or situation? This role requires managing multiple tasks, such as greeting guests, coordinating services, and maintaining a professional environment. How do you prioritize and stay organized in a fast-paced setting? Work Environment: This is a small team, that will receive training at the beginning but needs someone who can ramp up quickly, is organized, good with people, and operates self-sufficiently. Need someone with strong front-facing customer service skills. This person will need to solve the problems for the guests not have the guests solve the problem. EX: Someone asks for trash to be picked up in a cubical, this person would ask where is the cubical and solve the problem. Someone who notices dishes need to be loaded into the dishwasher and loads the dishwasher. Need someone who is punctual. The role is good for someone who is flexible and open to taking on varying projects and requests that arise to meet business needs. This role's responsibilities will fluctuate day to day and need someone who can adapt. About The Role: As a client's Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Typical Work day: Will need to act as more of a concierge. Greets Guests and checks them in. Directs Phone Lines. Someone who will help offer beverages. Loading the dishwasher. Cups, plates, etc. are always available for guests. Ready to do anything needed from guests. Business Professional Dress is Required. What You'll Do: Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Record and log service requests and track the statuses. Provide administrative aid to management as needed. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner. Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location. Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner. Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. May establish new techniques to ensure the team is able to meet its objectives. Has a direct impact on the team objectives as well as the objectives of related teams. Ensure personal and team outcomes have a positive impact on customer objectives. Lead by example and model behaviors that are consistent with the Client's RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus. Top Must Haves: Professional facing. Strong Customer Service Personality. Communication Skills. Top Nice To Haves: Past experience as a high-end receptionist or concierge. What You'll Need: High School Diploma or GED with 2+ years of job-related experience. Prior shift manager or supervisory experience preferred. In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. Requires the ability to explain complex concepts or sensitive information. Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Excellent organizational skills with a master-level inquisitive mindset.