Human Resources Services Representative

HOW YOU'LL CONTRIBUTE
Primary point of contact for routine employee and manager inquiries regarding HR policy, processes and systems, as well as
ensuring a positive customer experience.
* Provide accurate, consistent and timely responses to inquiries via phone, mail, chat or other means.
Assist supervisor and employee with self-service support by providing guidance on portal & system navigation, and
completing transactions in Workday.
Perform basic administration processing, data input and complete verification of required documentation, such as
employment verifications, time off requests, and name changes.
Respond to and troubleshoot Workday transaction requests, such as personal data changes, locations changes, timecard
corrections, etc.
* Triage issues requiring additional resolution by coordinating with and escalating to COE groups.
* Create and maintain cases, as well as, keeping case management system up-to-date, with accurate information.
* Maintain employee documents, as well as collect and compile documentation for requests related to employee file.
* Protects organization's value by keeping information confidential.
* Ensure work processes and SOPs are being followed and non-compliant items are escalated as appropriate.
* Other job duties as required and assigned.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure
* Associate's degree
* Bachelors preferred
* HR Certificate or PHR Certified a plus

• 1-2 years of human resources experience required
• 1-2 years of customer service experience in a fast-paced, high-volume environment preferred

Worked in metrics driven organization where continuous learning of new knowledge is key to providing an exceptional
employee experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Shown ability to provide outstanding customer service, ensuring the customer's questions/concerns or issues are answered
and/or resolved accurately

* Ability to use critical thinking skills to review and determine resolution to an inquiry
* Demonstrated excellent verbal communications and listening skills via telephone; solid written communication skills
Proficiency in MS Office and HRMS (Workday preferred); ability to multi-task using several applications while assisting a
customer
* Familiar with case management tools (e.g., Service Now, CRM tools)
* Flexible to adapt to work specified shift and extended hours as necessary

The pay range for this role is: $19.82 p/hr. - $26.43 p/hr.

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.