Project Manager 2

In Summary

Sgsco is looking for a highly-organized project manager to ensure a positive sgsco client experience in the execution of production art and prepress. Ideal candidates are proactive in problem-solving, take ownership of deadlines and get the job done right the first time. Join our growing organization and dedicated team by applying today! Current working environment is remote, subject to change based on customer requirements. Candidate must have the flexibility to work in-person at the client's office in Minneapolis, MN when/if the working environment changes in the future.

The Challenge

As the Project Manager, you are our client's primary contact, responsible for managing and meeting client expectations in the high volume of projects for our clients' brands. From kickoff to quality output, with proactive communication, you will ensure projects flow through the sgsco production network seamlessly. In this role, tenacity in problem-solving and a strong sense of urgency will enable exceptional service and build strong relationships with internal and external cross-functional partners.

What You'll Do

Manage Projects

• Lead the day-to-day client engagement to ensure a positive sgsco experience
• Identify and define new projects, managing them from concept through file ship
• Manage the project scope, creative execution, routing, and reconciling steps for the next stage gate in the process all the way through file ship
• Manage client expectations and troubleshoot as situations arise
• Manage the workflow between multiple teams in the sgsco production network
• Manage project timelines ensuring on-time delivery
• Use set pricing matrices to create estimates for internal use as well as for the client
• Ensure a swift project-close managing the billing and invoicing process

Ensure Quality

• Know your client, their process (deliverables, rework) and preferences to operate as the client's brand guardian to ensure global consistency and continuity
• Capture and manage a repository of client nuances including templated standard communications (specific to the client), brand assets, etc.
• Oversee accuracy of creative handoffs and executed files for routing
• Document all critical and pertinent information that may impact quality
• Ensure all project creative communication is concise when delivered to production and client
• Verify technical supplied data is correct to supplied art

Lead Teamwork

• Communicate client preferences to create consistency across the sgsco production network
• Communicate all areas requiring key decisions and at-risk initiatives related to customer expectations
• Lead the client Pre-Pro Meetings for low complexity projects
  
  
  
  • Understands the client, brands, internal processes, etc. and share knowledge with internal teams
  • Demonstrate an appetite to learn and develop, exhibiting an innate curiosity that influences others
  
  
  
  

Drive Results

• Manage reporting and tracking for projects both internally and externally, such as:
  
  
  
  • Project Tracking in SmartSheet and/or Excel
  • Client weekly status reports
  • Distribution support, audits and follow-up
  • Keeping updated with any price matrices changes and process workflows with the client's software and sgsco
  • Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business.
  
  
  
  

Need to Haves

• High School Diploma or GED equivalent
• Some college/Associate's Degree preferred
• The equivalent of 3+ years of experience preferred
• Previous experience in customer service and/or project management
• Experience in the design, print or production art industry preferred
• Full comprehension in reading work instructions and business memos
• Proofreading skills
• Ability to work independently
• Strong verbal and written communication skills
• Strong ability to build relationships with cross-functional partners internally and externally
• General skills in Illustrator, Photoshop and the Adobe Creative Suite

Great to Haves

• High sense of urgency and willingness to go the extra mile always one step ahead, making sure everything is accounted for
• Adaptable to accommodate client personalities and preferences, and build trust
• Focused on the little details, but never losing site of the big picture
• Highly organized: can juggle 35 balls in the air, without dropping any
• Flexible and proactive: always having a plan B (and C and D)
• Leads with eyes-on and hands-off and equips direct reports to deliver projects on-time and to quality

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee's duty to notify the management of any physical limitations or inability to perform a certain task.

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Frequently required to stand; walk and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Vision, color vision and ability to adjust focus

Current working environment is remote, subject to change based on customer requirements. Candidate must have the flexibility to work in-person at the client's office in Minneapolis, MN when/if the working environment changes in the future

Supplementary Information

This description is based upon management's assessment of the requirements and functions of the job as of the date this description was prepared or revised. It is a general guideline for managers and colleagues. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Management reserves the right on a temporary or indefinite basis to modify as necessary to meet changing business conditions.

This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, DE, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $47,557 - $59,446 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

Some college (preferred)
Associates (preferred)
High School (required)

General skills in Illustrator, Photoshop and the Adobe Creative Suite (required)
Proofreading skills (required)
Experience in the design, print or production art industry preferred (preferred)
Previous experience in customer service and/or project management (required)
3 years: Years of experience (preferred)