Quality Assurance Supervisor

Would you like to be a part of a team that values strong work ethics, have a flexible work schedule, as well as meeting interesting people? Look no further, PRWT has an exciting opportunity for you. We are currently accepting resumes for the position of Quality Assurance Supervisor, conveniently located within Center City of Philadelphia. PRWT Services, Inc. is a high-performance provider of business process outsourcing (BPO) and facilities management services to governmental and commercial clients nationwide. The Customer Service Associate is responsible for providing assistance to customers via the Call Center in a timely manner. Position is conveniently located within Center City Philadelphia.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Enforce company and department policies and procedures.
• Maintain verbal, written email to manager regarding department.
• Prepares work schedule to expedite workflow.
• Maintain staff personnel file which include time and attendance records.
• Completes daily and weekly payroll.
• Monitor all lunch and break records.
• Responsible for coaching, counseling, and /or corrective actions of staff.
• Responsible for staff motivation.
• Responsible for staff development and training.
• Monitor staff efficiency standards daily.
• Assist staff with job duties when needed.
• Assigns duties and examines work for accuracy.
• Maintain communications with all clients via verbal and email when necessary.
• Follows up requests with clients.
• Completes daily, weekly, and monthly departmental reports.
• Keep record of all departmental work completed.
• Make necessary corrections/changes of any errors.
• Communicate with client in absence of Manager
• Schedule and Monitor Offsite Audits
• Create and Maintain Greeter schedule
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
• Ability to learn and apply knowledge accordingly.
• Must be reliable, on time and in attendance on a daily basis.
• Ability to process and retrieve information from a computerized database
• Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)
• Ability to effectively communicate in a courteous and professional service level at all times

AVAILABILITY

• Candidate must be available to work between the hours of 8:00am and 6:00pm, Monday - Friday and third Saturday of every month for Mandatory Monthly meeting.
• Scheduling is based on the need of the Quality Department

EDUCATION and/or EXPERIENCE

• High School diploma or general education degree (GED)
• Possess at least three (3) years prior experience in the performance of Quality Assurance functions
• Possess at least two years previous supervisory/management experience; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read, write, and understand English and/or Spanish.

MATHEMATICAL SKILLS

• Ability to add, subtracts, multiply and divide.

REASONING ABILITY

• Ability to apply common sense.
• Ability to deal with varied situations
• Ability to demonstrate excellent interpersonal business writing and analytical skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

_50_% Standing _50_% Sitting ___% Lifting

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Training will take place virtually. Customer Service Associates will be required to work in person on-site prior to the end of training.

PRWT is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

• 1835 Market Street, 1835 Market St, Philadelphia, PA 19103, USA