Honor Care Specialist

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Honor Care specialist is responsible for managing the administrative process for patients who have coverage through the Veterans Affairs (VA) system. The position will communicate with the patient and the VA as they work to obtain coverage details, documentation requirements and authorizations/purchase orders. The position is responsible for communicating effectively with clinic staff, the carrier, and any intermediaries/third party administrators to ensure a timely and positive outcome for the patient.

Receive incoming referrals from VA and schedules patients accordingly.
• Coordinate coverage with the VA.
• Obtain necessary prior authorizations and/or purchase orders from VA.
• Communicate updates and progress details with referral source.
• Coordinate care and administrative requirements with Hanger Clinic staff.
• Perform other duties as assigned

Minimum

• A high school diploma or equivalent
• Minimum of 2 years' experience in a medial office or related experience

Preferred

• Experience in a medical office.
• Medical terminology knowledge
• Workers Compensation experience
• Pre-Authorization knowledge/experience
• Knowledge of insurance payer requirements
• Experience with EMR systems, NextGen.
• Basic computer knowledge
• DME/Orthotic & Prosthetic knowledge
• Good customer service and communication skills
• Strong interpersonal, oral and written communication skills, including the ability to follow written and verbal directions.
• Resourceful and flexible team player who excels at building trusting relationships.
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing, and reimbursement protocols
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Proficient computer skills including Windows based office technologies (ex. Word, Excel) and automated billing systems.
• Ability to use all necessary office equipment, such as, facsimile machines, calculator, postage machine, copiers, etc.
• Knowledge of state, federal and regional collection and reimbursement laws where applicable.
• Good organizational skills and the ability to manage multiple tasks.
• Detailed orientation while working in a fast-paced environment.
• Exhibit enthusiasm and positive attitude.
• Ability to work independently and exercise creativity.
• Familiar with medical terminology
• Proficiency with basic math and accounting skills
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes and calibrate work processes for outstanding results.
• Remote role, but preferred candidate will reside Michigan, Indiana or Kentucky

• Knowledge of VA hospital billing procedures
• Able to initiate communication with clinic staff and hospital.
• Excellent customer service and communication skills
• Able to manage multiple responsibilities and to prioritize duties/tasks in a fast-paced working environment.
• Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions.
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Proficient computer software, such as MS Word, Excel, and automated billing systems
• Able to use various type of office equipment, such as, facsimile machines, calculator, postage machine, copiers, etc
• Knowledge of state, federal and regional collection and reimbursement laws
• Must have an enthusiastic and positive attitude.
• Ability to work independently, exercise creativity, and be attentive to detail.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Pay range of $18.00- $22.00/hour + bonus+ benefits. This pay range is posted to comply with State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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