Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan
United States, Arizona, Tempe
Jan 25, 2025
Summary At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Works as a member of the Customer Service team. Provide customer service to all members, providers, facilities, clients, and brokers with all aspects of benefits, eligibility, and claim status inquires in accordance with the plan documents, policies, procedures and administrative guidelines. Essential Duties and Responsibilities * The ability to maintain a courteous and professional demeanor while working under pressure, the ability to work independently and as part of a team, detail oriented, excellent data entry,10 key. * Convey a positive image of the company by promptly responding to customer phone inquiries and determining the appropriate actions to resolve issues, gather and provide information, and offer assistance. * Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution. * Educate external customers about roles and responsibilities. Provide information about benefit benefits, prior authorization requirements, grievance and appeal processes, and other TPA functions as specified by health plan sponsors in online CS Notes. * Follow up with callers as appropriate to ensure customer satisfaction and timely response to requests. Diffuse upset customers by appropriately listening to issues, calming the customer, and providing positive solutions to resolve concerns. Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients. Education and/or Experience High school diploma or general education diploma (GED) or equivalent. A minimum 2 years' related experience; or equivalent combination of education and experience. Experience in health care is a plus but not required. Excellent oral and written communication, ability to work independently and as part of a team. Must be detail oriented. Working Hours This is a full-time non-exempt position requiring one to be able to work overtime from time to time in order to get the job done. This may be changed at any time to meet the needs of the business. The typical working hours for this position are Monday through Friday. Flexible start, end times are available. The Perks: * Medical / Dental / Vision / Wellness Programs * Paid Time Off / Company Paid Holidays * Incentive Compensation * 401K with Company match * Life and Disability Insurance * Tuition Reimbursement * Employee Referral Bonus Pay and Benefits The pay range for this position is $21.00 - $21.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position will be accepting applications until Feb 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.