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Mortgage Product Manager - NOT REMOTE

OneAZ Credit Union
parental leave, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Arizona, Phoenix
Jan 24, 2025

Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes:

  • Generous paid time off: 10 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time
  • Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
  • Paid childcare assistance (up to $96 per pay period)
  • Award-winning 401(k) 5% discretionary match - fully vested from day 1
  • 100% Gym fee reimbursement up to $75/month
  • 100% Tuition Reimbursement Up to $5,250
  • $1200/yr student loan repayment
  • Target hiring range $95K - $118K (Depending on experience and prior to any incentives this position is eligible for)
  • This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Our ideal candidate

The Product Manager provides a market-driven focus on mortgage product & service innovation based upon consumer insights, oversees product life cycle planning, and manages product performance. This role is highly collaborative and cross-functional, working with business owners across the organization as a key partner responsible for growth, engagement, and optimization.

A typical day might include the following

  • Analyze market data to derive actionable insights regarding consumer needs, propensities, expectations, and trends.
  • Bring an innovative and agile approach to lead discovery, design, and delivery of mortgage product initiatives.
  • Drive operational excellence through best-in-class total experience.
  • Assess potential impact of changes in external or internal forces, monitor and detect potential opportunities or threats to product lines.
  • Proactively monitor target segment and product performance and recommend adjustments to growth strategies, risk parameters, and execution efforts based on results and trending across the entire product lifecycle.
  • Manage product profitability, conduct regular pricing & fee analysis for all mortgage products and recommend updates in alignment with corporate strategies.
  • Work closely with Marketing, Risk, IT, Operations, and on go-to-market strategies, product campaigns and promotions, and target audience & product outreach.
  • Support product training efforts in partnership with Education & Learning team.
  • Coordinate with Data Analytics on reporting to support all aspects of member and product management including segment/product profitability, marketing/campaign return on investment, credit risk parameters and performance, usage & retention, etc.
  • Ensure product and service offerings align with consumer demand and propensities by conducting primary and secondary research.
  • Coordinate development of pilot programs and test & learn initiatives related to products and services.
  • Manage third-party relationships and recommend strategic partnerships that best align with corporate priorities.
  • Promote a culture of collaboration and data-driven decisions.
  • Stay current on market trends, competitor analysis, regulatory changes, and industry benchmarks.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

Education

  • Bachelor's Degree Required
  • Master's Degree Preferred

Work Experience

  • 5 to 8 years of similar or related experience in product management with a focus on mortgage products Required.

Knowledge, Skills and Abilities

  • Strong knowledge of Arizona's real estate market and member demographics
  • Analytical with an aptitude for problem-solving, collaboration, and innovation
  • Execution excellence: Agile/Lean/SAFe experience preferred
  • Expertise in data analysis and interpretation with forward-thinking abilities
  • Familiarity with mortgage regulations and compliance requirements
  • Experience working directly with customers in a sales/mortgage loan officer capacity or similar
  • Experience with interactive data visualization software (e.g., Power BI, Tableau)
  • Excellent communication skills

Why join the OneAZ team?

Our culture is one-of-a-kind! You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.

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