Tasting Room Assistant - Rombauer

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Location:

Rombauer Vineyards

Join the stellar team at Rombauer Vineyards St. Helena tasting room. Located off the Silverado Trail on the northern end of the Napa Valley, the tasting room showcases a beautiful view of the Napa Valley.

As a full-time Retail Service Support Worker (Tasting Room Assistant) at Rombauer you will assist your teammates with the smooth running of the Retail Sales Room. You will be a primary Customer Service representative at Rombauer Vineyards ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit. They ensure excellent customer service by providing a clean, efficient and organized workspace. They also provide a positive product image to all visitors. May assist with hospitality special events as needed.

What You Will Do:

• Supports tasting and tour areas with glassware, waste removal, wine tasting tools and literature.
• Assists with preparing the Retail Sales Room for guests. Ensures the proper opening and closing procedures of the Sales Room and Winery are carried out in a thorough manner following the checklist provided by management.
• Maintains stocked wine and water refrigerators and retail space throughout the shift. Assist guests in the tasting room with retail purchases.
• Warehouse/Inventory - Maintains orderly warehouse space including breakroom. Keeps wine and merchandise stocked in tasting room. Creates wine and merchandise displays in the tasting room. Accurately samples out wine for pours, donations, and breakage.
• Supplies- Assists in supply monitoring and inventory. Notifies manager of low stock items. Restocks supplies where needed in the tasting room, bathrooms, warehouse and breakroom.
• Patio Space- Ensures patio and parking lot are free of all trash. Blow off patio and wash as needed. Wash cushions and umbrellas as instructed by manager. Clean metal and wooden tables with appropriate cleaning supplies. Assist in displays including flowers, and seasonal displays.
• Assist Guest Ambassadorswith greeting and checking-in all visitors. Including both walk up customers, and those with a reservation

What You Will Need:

• High school diploma or State-issued equivalency certificate.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
• Required to be at least 21 years of age or older.
• Required to work holidays, evenings and weekend's (Saturday or Sunday) at various hours (from 10 am to 6 pm).
• Lift and move up to 50 lbs.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

What Will Set You Apart:

• Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality or customer service experience reflecting increasing levels of responsibility.
• Experience in wine industry.

Compensation:

• Hiring Range Posted: $19.00 / hr - $25.63 / hr
• Plus Tips! + Commission!
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits:

• We are committed to providing competitive compensation, perks, and a work-life balance supporting your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.
• Please click here to view our full list of benefits.

Gallo does not sponsor for employment based visas for this position now or in the future.

This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.

To view a full job description, please click here.

Anticipated close date: February 15, 2025 or until filled

Requisition ID:105507

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