Sr Specialist, Enterprise Security Ops

T-MOBILE USA, Inc.
$19.97 - $36.03Corporate Bonus Target: 5%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, Washington, Bellevue
12920 Southeast 38th Street (Show on map)
Jan 24, 2025
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Sr. Specialist, ESOC Monitors and reacts to real-time incidents, system activities, reports, and contingency situations to mitigate risk and ensure T-Mobile's ability to conduct business in a safe, secure and productive environment. Ensures events and other information is properly triaged, processed, and disseminated to the appropriate business partners. Coordinates and schedules work for security systems processing, monitors and ensures work is performed and equipment utilized in a timely and efficient manner. Reviews and processes incoming reports, work orders and other field requests. Effectively prioritizes notification and communication procedures with consideration to work-flow and information distribution requirements. The Sr. Specialist, ESOC acts as a coach and mentors ESOC Specialists and may be called upon to coordinate escalated events and security concerns. This shift is Monday-Thursday 12:00PM-10:00PM Job Responsibilities: Provide Enterprise wide customer support via phone and email as it pertains to security and safety issues at all T-Mobile and MetroPCS by T-Mobile locations. Process customer service requests for in the areas of access control, CCTV, and other facilities and retail security equipment. Provide first line workplace violence response through notifications, processing reports, and support subsequent actions as directed by the Workplace Violence Team and ECR Legal. Coordinate escalated and high-impact events. Process and support field asset protection efforts to mitigate risk and ensure safety at retail locations. Provide mentoring and direction to less experienced Security Analysts in the absence of or in coordination with management. Qualifications: HS Diploma 2+ years work experience in security operations. 2+ years experience working with security-centric computer systems and related software. 2+ years work experience in general call-center, operations, customer care or related in-bound call environment. Experience in Security operations preferred. Experience in event triage & emergency response procedures & processes preferred. Mentoring/coaching skills preferred * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No):No DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $19.97 - $36.03 Corporate Bonus Target: 5% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.