Front Desk Coordinator - 134115

University of California - San Diego Medical Centers
United States, California, San Diego
Jan 24, 2025
Please note that this position is a part-time appointment UCSD Layoff from Career Appointment: Apply by 1/27/25 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Special Selection Applicants: Apply by 2/6/25. Eligible Special Selection clients should contact their Disability Counselor for assistance. DESCRIPTION Under general supervision of the Clinic Manager, the Front Desk Coordinator acts as a point of contact for patients. The position performs and participates in front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The position acts as a resource for patients and assists physicians, staff, and ambulatory care service managers as needed. May perform other related duties as assigned. MINIMUM QUALIFICATIONS Experience with registration, appointment scheduling, and insurance verification. Knowledge of third-party payors including federal, state and private health plans. Three (3) years previous related experience in a large complex healthcare setting. Bilingual English/Spanish. Demonstrated knowledge of third party payors including federal, state, and private health plans. Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met. Proficient computer skills and be able to work between multiple systems during calls. Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone. Excellent communication skills with the ability to communicate clearly both verbally and in writing. Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision. PREFERRED QUALIFICATIONS MA certificate/training and/or experience. EPIC, ORSOS, PCIS, and IDX experience. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $26.18 - $32.54 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).