Deposit Processing Support Specialist II

OneAZ Credit Union
parental leave, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Arizona, Phoenix
Jan 24, 2025
Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes: Generous paid time off: 11 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time Low-cost Medical, Dental & Vision plans - as low as $5 per pay period Paid childcare assistance (up to $96 per pay period) Award-winning 401(k) 5% discretionary match - fully vested from day 1 100% Gym fee reimbursement up to $75/month 100% Tuition Reimbursement Up to $5,250 $1200/yr student loan repayment Plus a great schedule with NO WEEKENDS! Target hiring range $21/hr - $26/hr (Depending on experience and prior to any incentives this position is eligible for) Summary Accountable and responsible for all aspects of deposit processing and member research. Provides professional service and guidance to members, branches, internal departments with routine to moderately complex inquiries. Ability to work in a fast paced, deadline driven environment. Responsible for daily processing and system tasks, completion of process requirements and reconcilements. Protects the confidentiality of all financial data related to Credit Union operations and its members. Independent judgement, initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss to the Credit Union. Essential Functions Incoming Mail Processing Open and sort mail received from the US Postal Service, UPS, Federal Express and internal departments Post the transaction- loan payment/payoff, checking or savings deposit, General ledger, car dealer payoffs Balance the posted transactions to the core system Scan checks using the branch capture scanner Bundle and file daily work in the storage room Check destruction- Destroy processed checks after 60 days Account Closure Requests Accurately process account closure requests to ensure core system Records reflect closed status Verification of Deposit Requests Accurately and timely, complete financial records research Maintenance Requests/Reports Schedules and processes member account and profile maintenance requests which may include address, beneficiary changes and opening new share subaccounts Handle maintenance clean up reports monthly Document Administration Prep, scan, index and verify various documents received from the retail branch. (Account cards, transaction forms, agreements) Perform document administration tasks to file, record retention, image and audit Credit Union documents Identify maintenance needed to repair exceptions discovered during quality audits Check 21 Processing Open and close the processing day within capture software View, quality control and approve checks received thru Teller, Mobile, Merchant and At Home channels Upload the cash letter to the Federal Reserve Bank twice a day Balance the cash letter GL Assist branches with member inquiries regarding checks captured for incorrect amounts or initiate direct member contact Coordinate communication with IT department for system issues Help Desk Support associates and members be responding to inquiries and requests received through the help desk. Account Validation Audit new account cards by comparing data entry to the core system on a timely basis Adhere to the Customer Identification Program (CIP) Ensure all required compliance information is provided Communicate to the branches on error corrections needed Share Drafts Review and process the reject report for the member by analyzing the share draft copy and member account for: Invalids Late Pays/returns Guaranteed Hold discrepancies Official check and money order exceptions Balance the returns file to the core system reports and upload to processor. Process requests for stop payments. Complete the AM and PM balancing of the GL daily. Assist Accounting with researching GL discrepancies. Handle share draft fraud packets. Process Cash Management reverse positive pay requests. Assist Risk Management with stolen negotiable items and forgeries to mitigate loss. Other Duties as Assigned Returned Deposited Checks FRB adjustments Collection/foreign checks Official check and money order stop payments VSA check refunds GL check deposits Phone queue Monitor help desk requests Assist with writing and updating departmental procedures Conduct testing as needed and participate and assist with annual business continuity testing Provide documentation and assist with preparation for credit union annual internal and external audits Escheatment Tax reporting Qualifications This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value. Education High School Diploma or GED (General Education Development). Required Associate's Degree from a two-year college. or Technical school is preferred and Education may substitute for experience. Knowledge, Skills and Abilities Ability to work in a dynamic, high monetary risk operations governed by established deadline and regulatory requirements. The ability to make effective decisions under pressure is essential. Ability to read and interpret documents such as procedure manuals, operating and maintenance instructions, and organizational communications. Ability to prepare routine reports and correspondence. Ability to speak effectively with team members and other CU associates. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, schedule, or form. To perform this job successfully, an individual should have knowledge of personal computers, and Microsoft Office software or similar. 10 key proficiency required. (High proficiency) The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Core banking system familiarity and Knowledge required. Licenses and Certifications Check certification required within 18 months of hire. within 1 Year Required Travel Requirements Why join the OneAZ team? Our culture is one-of-a-kind! You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve. We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law. We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers Additional Notes: Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.