Manager, IS PMO - Central

Manager, IS PMO - Central

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 13 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Requirements:

• Deep understanding of Project Management methodologies
• Work directly with Sales, Project Managers, & deployment resources to ensure flawless execution of our implementations
• Ensure customer satisfaction and SLA's are exceeded
• Continuous focus of services improvements
• Good understanding of financial & cost control practices
• Maintain communication with customers and WWT staff
• Personnel management and development
• Ability to build a high performance team with high morale
• Recruitment, interviewing, & forecasting staffing requirements
• Drive project schedule, scope, and milestone performance within the PMO
• Monitor and manage the day-to-day aspects of projects within the PMO
• Proper staffing & utilization management
• Excellent understanding of issue management and resolution, as well as risk mitigation
• Ensure projects are planned and executed in line with the PMO methodology
• Continued focus on methodologies & deployment process improvements
• Review of project deliverables
• Ensure rigor and discipline around postmortem and after-action reviews
• Build and maintain relationships with internal and external customers, as well as subcontractors

Qualifications:

• Bachelor's Degree, PMP, or extended management experience preferred
• Minimum of 5 years' project management experience in a Professional Services environment, leading complex Information Technology projects is required
• Minimum of 10 years of project management experience
• PMP certified
• One to three years' prior sales/business development experience is preferred
• Extended knowledge of Cisco technologies and deployment practices
• Excellent understanding of financial processes; ability to create proformas, track project metrics, forecast future trends, and manage change
• Excellent understanding of the contract process; ability to manage contract modifications and take the lead of negotiations surrounding contract scope, cost, and schedule
• Ability to work independently and have good issue resolution skills
• Strong customer-facing and communication skills (written, verbal, and presentation)
• Strong problem solving skills with the ability to implement change

Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Location: Central Time Zone - USA