House Manager - Float Pool - Contingent - Rotating

GENERAL SUMMARY:
Under the direction of the Nursing Leadership (can be defined as Director/Manager of the Clinical Resource Center/ Clinical Resource Office/ Nursing Office based on business unit), the House Manager provides supervision, leadership and administrative guidance to patient care units by making rounds on their assigned shift. Responsible for adequately staffing the Nursing Department, recognizing the importance of efficiency and cost effectiveness while providing high quality of service. Administratively accountable for leading, managing, developing, supervising, and evaluating assigned
staff. Responsible for monitoring and evaluating work performance for professional and support staff including hiring and disciplinary actions for staff assigned with the Clinical Resource Center/ Clinical Resource Office/ Nursing Office. Functions as administrative and leadership coverage for all inpatient department areas in the absence of unit leadership.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
People:
1. Develops and supports a high functioning team and healthy work environment by directing:
a. Recruitment, screening, selection, hiring, and dismissal process of the Clinical Resource Center/ Clinical Resource Office/ Nursing Office staff.
b. Orientation process of Clinical Resource Center/ Clinical Resource Office/ Nursing Office staff.
c. Manages the Human Resources of the Clinical Resource Center/ Clinical Resource Office/ Nursing Office to ensure the achievement of the Department/ HFHS Goals, including employee satisfaction, staff retention, and performance.
d. Healthy work environment principles and conflict resolution techniques.
e. Maximizing front line leader and employee participation and accountability for decision making.
f. Facilitating, measuring and implementing strategies to maximize employee and team satisfaction.
g. Focuses on staff development, career enrichment, promoting balance between home and work life.
h. Accountable to hospital initiatives and measures for patient and staff satisfaction.
2. Manages continuous feedback, the use of grievance and disciplinary processes, and the formal evaluation process of staff in the areas of responsibility.
3. Effectively communicates and coordinates appropriate activities with other hospital and corporate departments as necessary.

4. On assigned shifts, problem solves issues related to service of excellence, HR issues, staffing, and clinical care in the absence of the Nurse Manager/Unit Director.
Utilizes proper chain of command.
5. Builds effective and respectful working relationships with peers and promotes optimal communication and collaboration through regular contact with the Medical,
Administrative and Nursing.
6. Support and practice the Leadership Standards of Excellence including
i. Active listening and effective communication
j. Coaching and Mentoring Others.
k. Motivate and inspire others.
l. Encourage and facilitate Innovation
m. Accessibility
n. Using scripting as outlined in Service Excellence standards: AIDET/HEART.
7. Responsible for adequately staffing the Nursing Department, recognizing the importance of efficiency and cost effectiveness while providing high quality of service.
Service:
1. Assumes administrative and leadership coverage in the absence of unit leaderships
on assigned shifts for designated patient care areas.
2. Casts a shadow in all capacities.
3. Coordinates with patient care team to maximize patient satisfaction.
4. Collaborates with care management team, medical staff, and interdisciplinary team
to promote smooth, timely, and efficient patient throughput.
5. Demonstrates Customer First, Service Excellence, AIDET, and HEART principles.