IT Operations Specialist

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly-a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

The IT Operations Specialist will play a crucial role in managing and optimizing IT operations within the organization, focusing on IT Asset Management (ITAM), Incident Response, IT Operations Execution, and Disaster Recovery. The role will work in a fast-paced environment, demonstrate problem-solving skills, and assist in optimizing operational processes.

Responsibilities include but are not limited to:
* IT Asset Management: Maintain an asset repository of all hardware and software using ServiceNow ITAM. Track asset details such as ownership, location, status, and usage. Manage assets throughout their lifecycle-from procurement to disposal. Automate processes for onboarding new assets, managing changes, and retiring assets. Ensure changes in assets are documented and approved through the IT change management process. Ensure compliance with software licensing agreements and regulations. Monitor usage to avoid over-licensing or under-licensing. Assist with cost management including tracking total cost of ownership (TCO) of assets and forecasting costs associated with IT assets.
* Incident Response: Handle intake of reported incidents and serves as a primary responder for priority 1 and 2 outage events. Provide analysis and serves as scene commander during team-based investigation and response efforts. Mobilize and direct response teams, stakeholder communication, and collaboration channels. Work closely with IT teams, internal stakeholders, and vendors to ensure timely incident resolution, minimizing impact on operations.
* IT Operations Execution: Support ITOM activities in ServiceNow including event management, discovery and mapping, orchestration, cloud accelerate, operational intelligence, service mapping, change and configuration management, and capacity/performance monitoring.
* ServiceNow Project Alignment: Lead or assist business unit projects leveraging the ServiceNow platform to streamline and automate operational workflows. Advise and participate in implementation projects involving new or existing ServiceNow modules. Assist in providing training and support to end-users on ServiceNow functionalities.
* Disaster Recovery: Collaborate with key stakeholders to develop and implement best practices to protect and restore data and systems in the event of a disaster. Create and execute IT runbooks. Create and maintain disaster recovery procedures and documentation.

SKILLS
* Proven experience in hardware and software asset management, incident resolution, disaster recovery planning & execution, and IT operations
* Excellent communication skills, both written and verbal
* Strong analytical and problem-solving skills with acute attention to detail
* Ability to collaborate effectively with cross-functional teams and stakeholders

COMPETENCIES
* Effective knowledge
* Accountability and self-management
* Teamwork and leadership
* Communication
* Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS
* Ability to communicate effectively in English, both orally and in writing
* Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
* Ability to sit for extended time periods
* Sufficient manual skill for operation of PC keyboard and other standard office equipment
* Ability to travel, including occasional overnight travel
* Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

#IND100

3-5 years of related experience

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you - personally and professionally