Senior ADRC Specialist (may underfill as ADRC Specialist)

Waukesha County Department of Health & Human Services is recruiting for a talented professional to join our team in the Aging and Disability Resource Center (ADRC). Under Supervision, this position will specifically work to deliver Resource Center Program services to older adults, adults with disabilities and their caregivers. This position will provide information and assistance to all individuals contacting the call center, assess for consumer needs and goals (primarily in consumer homes), provide options, resources and support to consumers to meet their identified needs, and when appropriate assess eligibility and enroll (if eligible) into the Wisconsin Adult Long Term Care Programs.

We welcome you to view a brief video to learn more about the Aging and Disability Resource Center Join the Waukesha County ADRC Team!

Work Schedule and Location: Primary work schedule will be Monday-Friday. The ADRC from 8:00am to 4:30pm. The primary office location is the Waukesha County Human Services Center (514 Riverview Avenue, Waukesha). This position will services both in the office and in the home or other community locations.

Under supervision to perform senior level professional work involving the delivery of human services to individuals and families in need of resources, services and support; performs other duties as required.

1. Receives referrals of youth or adult clients who may have developmental disabilities, mental health concerns, physical disabilities, child maltreatment, or youth justice concerns.
2. Conducts assessments addressing physical, medical, personal, emotional, vocational, social, and/or psychological needs; develops a casework plan with clients and performs agreed-upon and necessary casework services.
3. Informs clients of available programs and services to meet their individual needs and encourages participation in the most appropriate activities.
4. Provides community education on available resources and services for clients and families.
5. Intervenes in emergency situations providing expertise for crisis intervention to families.
6. Provides care management and coordination services for complex needs individuals.
7. Shares knowledge and experience through teaming for individuals with complex needs.
8. Works as a peer mentor during onboarding.
9. Conducts assessments in the office, at consumer's home, or off-site locations.
10. Provides short term care coordination and maintains case records in compliance with agency, state, and federal standards.
11. Actively participates in or leads staff meetings, multidisciplinary team's conferences, court hearings, family team meetings, and contract service consultations for development and coordination of service plans.
12. Prepares detailed documentation and may testify in court or in evidentiary hearings, contested cases, and annual court reviews.
13. Ensures the proper administration of required documentation for federal and state funding sources.
14. Establishes and maintains effective working relationships with clients, families, multi-disciplinary staff, caregivers, service providers, volunteers, community agencies and the public.
15. Maintains prompt, predictable, and regular attendance.
16. Performs emergency government duties as assigned in event of Waukesha County Emergency Government declaration.
17. Participates in program development, marketing, and outreach activities.
18. May be considered for lead worker role or responsibility.
19. Performs other duties as required.

QUALIFICATIONS
Essential Knowledge and Abilities

1. Considerable knowledge of the federal, state, and local rules, regulations, and statues governing the delivery of human services.
2. Considerable knowledge of human behavior, dynamics of groups and families, interpersonal relations, and social interaction.
3. Considerable knowledge of community resources and services as they pertain to developmental disabilities, mental health, physical disabilities, adult protective services, youth justice, and/or child protective services.
4. Considerable knowledge of social problems, such as family disorganization, domestic violence, abuse and neglect, discrimination, disability, poverty, unemployment, aging, and their effect on the individual.
5. Considerable knowledge of behavior management principles, practices, methods, and techniques.
6. Considerable knowledge of the cognitive, emotional, and physical needs of persons being served.
7. Considerable knowledge of confidentiality statutes and requirements, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
8. Considerable knowledge of electronic health record software, computerized department program software, Internet access, and database, spreadsheet, and word processing programs.
9. Ability to respond appropriately in a crisis situation.
10. Ability to establish and maintain effective working relationships with clients, families, multi-disciplinary staff, caregivers, service providers, volunteers, community agencies and the public.
11. Ability to participate in multi-disciplinary decision making and services coordination.
12. Ability to plan and organize work effectively.
13. Ability to interpret and explain programs and services available to clients and their families.
14. Ability to communicate effectively both verbally and in writing.
15. Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.

Senior Care Manager Minimum Training and Experience Requirements:

1. A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2. Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
3. A master's degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.
4. Social work certification may substitute for one year of work experience.
5. Valid driver's license.

The department may choose to underfill this position as a Care Manager. This classification specification can be viewed here: https://www.waukeshacounty.gov/jobs. The 2025 starting salary wage for Care Manager is: $26.69.

Care Manager Minimum Training and Experience Requirements:

1. A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2. Valid driver's license.
3. One year of related work experience in social work, counseling, nursing, criminal justice, or a closely related field.

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

WCDHHS Mission/Vision/Values: We enhance quality of life while assuring critical needs are met. The vision of Waukesha County Department of Health and Human Services is a connected, resilient community where everyone thrives. We achieve this though values that include: Collaboration, Accountability, Respect, Engaged Workforce, Innovation, and Self-Determination.

Location:
Located in the City of Waukesha, our campus offers an on-site cafe and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO/AA:
Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities for minorities, women, and persons with disabilities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.