Information Technology Generalist 2

Are you a detail-oriented professional who excels in the field of information technology (IT)? The Health and Human Services (HHS) IT Delivery Center is seeking a driven Information Technology Generalist 2 to join our team and share your knowledge and skills to provide exceptional services within the Commonwealth. We provide end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). This is an exciting opportunity within the DOH/DDAP Solution Management Division to fulfill IT application and solution support needs for the DOH that are primarily focused in the areas of disease surveillance and laboratory operations. Take the next step in your professional career and apply today!

As an Information Technology Generalist 2, you will serve as the lead for Tier 2 help desk and perform Tier 2 application and user support for disease surveillance and laboratory applications to troubleshoot technical issues which have been submitted by application users. This professional is responsible for evaluating requests, troubleshooting issues, assigning work as appropriate, and following through with users to ensure issue resolution. You will also monitor Service Now for assigned tickets and to evaluate requests, troubleshoot issues, and reassign work requests as appropriate.

You will function as a member of the disease surveillance and laboratory applications system testing team through execution of testing scripts and other testing related activities as provided by the BAs. Duties may entail working both as a system test team lead and an individual system tester depending on the scope of the testing required.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours/week.
• Work hours will range from 7:30 AM to 5:00 PM, Monday - Friday, with either a 30-minute or 60-minute lunch, depending on schedule. Candidate may decide schedule.
• Telework: You may have the opportunity to work from home (telework) full-time, however you must report to the office a minimum of one day per month. Telework schedule is subject to change and you may be required to come into the office more frequently. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office located at 2525 North 7th Street, Harrisburg.
  • Although this is a telework position, you will be required to come to the Harrisburg office to pick up your equipment. Other reasons for coming into the office include changes to the current telework that would require staff to come into the office, and to attend training, mandatory meetings, or on an ad hoc basis. Your supervisor will give you at least a 24 hour notice and all travel will be at your own expense. Parking is located at the building and is free.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $66,250.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1; or
• Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or
• A bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.