Assistant Manager

Job Summary:

The Deposit Operations and Card Services Assistant Manager plays a key role in overseeing and managing the deposit operations, and assisting the management and coordination of card services, and payments, and EFT of the credit union. This position involves assisting in the planning, coordination, and execution of deposit-related activities and management of debit card programs to ensure compliance with regulations. This position is also responsible for the effective management of assigned team. This includes hiring, coaching, development (including one-on-one meetings and goal-setting) and addressing performance issues in a timely manner.

Duties/Responsibilities:

The following duties are required for this position but should not be interpreted as all-inclusive. Other duties may be required and assigned.

Key Responsibilities:

1. Supervision and Support

• Assist in supervising and providing support to the deposit operations team, including providing coaching, providing timely feedback, addressing performance issues, setting and tracking goals, etc.
• Collaborate with Sr. Manager of Deposit Operations and Innovation to ensure team members are trained timely and are knowledgeable about deposit, card, payment, EFT products and procedures.

1. Process Improvement

• Identify and recommend improvements to deposit-related processes to enhance efficiency and accuracy.
• Work on implementing new procedures and systems to streamline deposit operations.

1. Regulatory Compliance
   
   
   
   • Stay updated on relevant credit union regulations and ensure that deposit operations comply with all legal and regulatory requirements including but not limited to Payment Card Industry Data Security Standard and National Automated Clearinghouse Association rules.
   • Assist in conducting regular audits to assess compliance and address any issues.
   
   
   
   
2. Quality Control and Card Program Oversight
   
   
   
   • Oversee quality control measures to ensure the accuracy of deposit transactions.
   • Implement and monitor procedures to detect and prevent errors.
   • Monitor card transaction activities and ensure compliance with internal policies and industry regulations.
   
   
   
   
3. Reporting and Analysis
   
   
   
   • Generate and analyze reports related to deposit operations, card services, payments, and electronic funds transfers, providing insights to Sr. Manager of Deposit Operations and Innovation.
   • Assist in preparing reports for internal and external audits.
   
   
   
   
4. Training and Development
   
   
   
   • Assist in the training and development of deposit operations staff
   • Keep team members informed about changes in policies, procedures, and regulations.
   
   
   
   
5. Procedure Development and Documentation

• Create and maintain detailed procedures for transaction review, deposit processing, card services functions, and fraud prevention to ensure consistency and compliance.
• Document process changes and project outcomes, ensuring clear communication and accessibility for team members, and stakeholders.

• Establish best practices for documentation standards to support operational efficiency and knowledge sharing.

1. Miscellaneous:
   
   
   
   • Any other duties and responsibilities needed to help drive our vision, fulfill our mission, abide by the credit union's core values, and support to reach the credit union's key results.
   
   
   
   

Required Skills/Abilities

1. Ability to interpret and analyze operational data.
2. Knowledge of credit unions regulations and compliance requirements.
3. Strong analytical and problem-solving skills.
4. Ability to communicate effectively with team members and other departments.
5. Ability to be able to make decisions.
6. Stays compliant and keeps knowledge current, including regulatory requirements, completing training and self-development utilizing resources such as WesPay and FED webinars and webcasts.

Education and Experience:

• Minimum five (5) years of experience in working different areas of deposit operations within a financial institution.
• Advanced knowledge of card industry regulations, compliance, and security standards.
• Bachelor's degree in Accounting, Finance, or closely related degree preferred.

Physical Requirements

• Ability to sit for long periods of time.
• Ability to use a computer for long periods of time.
• Ability to stand, twist, bend, squat, crawl, and climb.
• Ability to lift up to 15 pounds.