Card Services Specialist 1

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

This department typically works Monday-Friday between 8am-5pm.

Supervisory Responsibilities: None

Summary: As part of the Deposit Operations team, this individual will maintain Centier's Essentials of Excellence in daily interactions with retail, CSC, internal associates, and external vendors.

This position holds a responsibility of high attention to detail within the file maintenance, verification & ordering of personal and business debit cards, and HELOC cards.

• Complete file maintenance, verification, and card order processing on new and revised personal and business debit cards through the NuPoint, New Account Console, IMM, and internal paper received.
• Assist branch and CSC associates with time sensitive situations and questions regarding client card activity, card denials, limit increases and form processing issues via phone and/or email.
• Confidently collaborate with management and fellow associates to improve efficiency and qualitative solutions.
• Maintain the returned mail and card destruction process.
• Work directly with management, CSI and CPI when card issues arise.
• Place messages on CRM when applicable.
• Continuously strive to achieve a score of "Exceptional Performers" within the Card Services, Research & ACH Operations Team annual internal survey.

• Associate must be willing to cross-train and assist in other areas within Deposit Operations as needed for backup, growth, and career enhancement purposes.
• Assist with picking up and sorting of mail and paperwork.

• Superior interpersonal and communication skills.
• Ability to work with complex processes, policies, and forms with the goal of becoming a subject matter expert.
• High attention to detail and the ability to ensure accuracy in their work.
• Ability to exercise good independent judgement in decision-making.
• Ability to perform a variety of repetitive tasks independently in a team environment.
• Strong computer skills -working knowledge of Microsoft Office programs.
• Experience with NuPoint, New Account Counsel, Power BI, Teams, and IMM is a plus.

• High school degree or equivalent required.
• 1 yr. work experience in a clerical or team environment preferred

Internal Pay Level 5

What do I do now?

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Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.