OCM Communications Lead

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Theperson in this role will help our client with transitioning from their current system to the new system. You will facilitate discussions about business processes and develop communication about upcoming changes.

We are currently seeking an Organizational Change Management Communications Lead to join our team in Springfield, IL, United States (US). Our Government Consulting and Advisory organization has a proven track record of delivering high-impact business results for our government clients. As "the people side of change," the OCM Practice focuses on the people side of business, improving outcomes and driving ROI through our clients' most challenging initiatives.

Overview of Job:

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Theperson in this role will help our client with transitioning from their current system to the new system. You will facilitate discussions about business processes and upcoming changes.

We are currently seeking an Organizational Change Management Analyst to join our team in Springfield, IL, United States (US). Our Government Consulting and Advisory organization has a proven track record of delivering high-impact business results for our government clients. As "the people side of change," the OCM Practice focuses on the people side of business, improving outcomes and driving ROI through our clients' most challenging initiatives.

If you enjoy crafting effective communication assets, preparing people for sustainable change, helping others embrace a new culture, solving complex problems, and building client strategies under the direction of a project manager or OCM lead, this role is for you! The position is remote, with the possibility of up to 25% travel to the client location.

Core Values / Key Cultural Aspects of GCA's OCM Practice:

• Learning, coaching, and continuous improvement - curious OCM practitioners are successful
• Creativity and thoughtful analysis - the combination creates better solutions
• Authenticity and an assumption of positive intent - we succeed together
• Diversity of all kinds - it drives innovation and a better world for all

Duties Include:

• Using GCA's OCM best practice methodology, support the OCM communication planning for a complex government system implementation to help our government clients transform their workforce
• Perform stakeholder impact and readiness assessments to drive faster adoption, measure and monitor for increased utilization, greater proficiency, and effectiveness of OCM activities.
• Using stakeholder impact assessments, drive targeted communications for each audience, for each MMIS subsystem
• Support design, development, delivery, and management of communications, including surveys, newsletters, and other communication materials as needed
• Assist with communications to mobilize and help manage a network of change advocates throughout the project lifecycle, from design through implementation support
• Identify potential risks and anticipated points of resistance, and support communication plans to mitigate or address the concerns
• Help identify new and innovative communication methods to accelerate clients through their change journey.
• Assist OCM manager in producing progress and status reports

Mandatory Qualifications:

• Bachelor's degree or equivalent experience
• Minimum 3 years of healthcare experience
• Minimum 5 years of experience as a OCM analyst, project manager, or business analyst on a large-scale system implementation
• Minimum of 2 years of consulting experience including drafting deliverables and participating in peer review of deliverables
• Ability to establish relationships and influence others toward a common vision or goal
• Experience using SharePoint and Microsoft Office applications
• Capability to process large amounts of information into consumable work products and coordinate necessary tasks through completion according to the schedule

Requested Qualifications:

• HHS or government consulting experience
• Extensive experience preparing for and facilitating meetings, interviews and making presentations
• Excels at using quantitative data to drive recommendations and decisions
• Training material development and delivery
• Strong problem-solving, teamwork and customer service skills
• Optional: Prosci, ACMP or an equivalent OCM certification or experience

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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