Business Process Specialist - Surety

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

We're looking for a highly organized and detail-oriented individual to join our Surety Operations team! The ideal candidate will have excellent problem-solving skills and an interest in promoting efficiency through streamlining of processes and developing standardized procedures. This role requires a proactive communicator, capable of managing multiple tasks, and someone willing to learn alongside a new and developing team.

If you see yourself thriving in a fast-paced environment, are willing to bring new ideas and methods to the table, and are eager to drive continuous improvement, this may be the perfect opportunity for you!

*This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in Madison, West Bend or Appleton.

A Business Process Specialist will be responsible for supporting Surety associates across multiple regions. This individual will utilize strong written communication skills for the development and implementation of procedures to promote efficiency through standardization, work simplification, or other methods. The role will be responsible for monitoring and maintaining various procedure and processing manuals. This position will also be involved in the support of various systems, both through process development and training. The Business Process specialist will assist with writing and creating marketing material. The role will also take the lead on the creation and maintenance of a team SharePoint site, with the potential for additional various projects.

Preferred Experience and Skills

1-3 years of surety experience
• Verbal and written communication skills
• Analytical and problem solving skills
• Experience working with end-users at all levels
• Experience working in a team-oriented, collaborative environment
• Experience with Word, Excel, and Access
• Experience with SharePoint is a plus

Preferred Education and Training

• High school diploma or equivalent
• Completion of Program in General Insurance

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West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.