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Referral Intake Specialist

UNC Health Care
United States, North Carolina, Kinston
Jan 17, 2025
Job Description Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Referral Intake Specialist serves as a key liaison between referral sources, patients, and insurance providers to ensure timely and accurate delivery of medically prescribed equipment and supplies. This role involves coordinating with healthcare professionals to verify prescriptions and working closely with patients and their insurance companies to secure coverage and reimbursement for the equipment and services provided by Down East Medical Supply. By managing these critical interactions, the Referral Intake Specialist helps ensure that patients receive the care and supplies they need without unnecessary delays or complications. Responsibilities: Physicians, patients, and customers are supported through the efficient and timely delivery of high-quality durable medical equipment and supplies. In performing these duties, the individual maintains professionalism and fosters positive interpersonal relationships, consistently reflecting the values and reputation of Down East Medical Supply and UNC Lenoir Health. Other Information Other information: Qualifications EDUCATION REQUIREMENTS High School Graduate PROFESSIONAL EXPERIENCE REQUIREMENT One (1) year experience in the medical field filing insurance. LICENSURE/REGISTRATION/CERTIFICATION None required. KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS Verbal and writing skills are necessary for effective communication with referral services, insurance companies and customers. Knowledge of durable medical equipment and medical terminology. WORK ENVIRONMENT Stressful working conditions, irregular hours, constant interruptions. PHYSICAL REQUIREMENT Ability to lift load of up to 50 lbs. Job Details Legal Employer: Lenoir Health Entity: UNC Lenoir Health Care Organization Unit: Down East Med Work Type: Per Diem Salary Range: $18.09 - $20.81 per hour (Minimum to Midpoint ) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Kinston Exempt From Overtime: Exempt: No