Technical Customer Success Manager

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Deliver technical expertise and strategic guidance to customers during pre-sales and post-sales Eggplant engagements.

Pre-Sales activities range from:

• Working closely with the Solution Engineer scope and design and execute on proof-of-concept goals.
• Guiding the customer on testing strategy and optimal Eggplant utilization.

Post-Sales activities range from:

• Becoming a Strategic Advisor to the customer for all things test automation and Eggplant, by providing in-depth technical assistance to ensure that business and testing goals are achieved.
• Scoping and delivering projects to ensure effective utilization and adoption of Eggplant products.
• Create integrations to and from Eggplant to wider CI/CD pipeline.
• Building strong relationships with customers and guide teams on best practices and reduce any technical risk within an account.

• US Security Clearance
• Bachelors or Masters Degree or University Degree or equivalent.
• Typically 3+ years relevant experience for entry to this level.
• Strong background in Technical Consultancy and stake holder management
• Experience with Test Automation solutions
• Scoping Requirements and Specifications
• Experience with delivering solutions in a pre-sales or post-sales capacity
• Experience with either Jira / Jenkins / Azure Devops
• Experience with software containers (Docker/Kubernetes/IronBank)
• Industry testing experience

Desirable

• Experience in Eggplant
• Experience with REST / SOAP APIs
• ISTQB Foundation or further qualification
• Experience with HTML and JavaScript
• Experience with Salesforce / SAP / Microsoft Dynamics

Candidates will need to exhibit the following behaviors to be successful in the role:

• High standards and a passion for excellence
• Strong Stakeholder management skills
• Creative; able to analyze problems and derive solutions using multiple approaches
• Able to collaboratively work towards common goals
• Attentive to detail, logical, and analytical
• Strong leadership and personal accountability
• Completely and relentlessly customer-focused

This position requires access to technology and/or technical data that is subject to U.S. export controls. Candidates need to be a U.S. citizen, lawful permanent resident of the U.S., protected individual under 8 U.S.C. 1324b(a)(3)?

Careers Privacy Statement

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.