AV/VC Break Fix Technician

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone Technologies is actively seeking passionate and motivated professionals committed to addressing global challenges through innovation and technology. Our vision is to revolutionize the deployment and support of technology worldwide. The AV/VC Break/Fix Technician plays a crucial role in providing high-level technical assistance to the internal users of our client, requiring a solid understanding of VC platforms such as Zoom and Cisco. Demonstrating expertise in IP Networking technologies, including knowledge of the OSI model and experience troubleshooting TCP/IP based issues, switches, routers, etc., is essential. SIP and Slack knowledge, along with familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices, is also required.

* Maintain, find, and repair Tier 2 issues reported by users and issues reported to the AV Support queue (issues can include AV cable replacement, room display calibration, sound adjustments/calibration, etc.)
* Operations validation against documented VC standards
* Inbound support task management
* Escalation of complex issues to appropriate support teams
* Connect Windows and Mac devices to Audio Visual equipment
* Instruct users in the operation of equipment if necessary

* Minimum of 2 years experience in the audiovisual or related field
* Strong customer service skills with the ability to communicate effectively
* Strong focus and organizational skills
* Understanding or willingness to learn wiring diagrams and signal flow
* Basic knowledge of AV integration and installation
* Basic understanding of multiple DSPs
* Demonstrated ability to work independently and prioritize multiple competing tasks
* Experience with ticketing systems (ServiceNow knowledge is a plus)
* Exposure as an operating technician for live audiovisual special events is advantageous

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Estimated Pay Range: $24.38 - $24.61 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.