Software Engineer

Location:

Join the Voice & Chat Automation / Contact Center Delivery group as Software Engineer on the Technology Servicing team! Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like GKE/DevOps, React, Node.Js and Contact Center AI. The Software Engineer will be responsible for development on a mission critical application within KeyBank.

Essential Job Functions:

• Owns the development, implementation, assessment, and support of one or more components of an environment, application, or platform.

• Independently develops clean, maintainable, testable code for work assigned; performs peer code reviews.

• Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.

• Embraces mentorship and training from senior engineers.

• Provides continuous improvement ideas to reduce expenses and/or improve efficiency.

• Applies recommended information security standards when developing code and seeks to validate.

• Assesses the technical viability of new and emerging products and technologies

• Contributes to technical documentation, specifications, and project artifacts for developing code

• Identifies potential standards and best practices.

• Create/Enhance Architecture Diagrams for each capability including Server Names, Integration points including connection type (Web Service, HTTP, Server, etc)

Required Qualifications:

• Education/Certifications: Bachelor's Degree or equivalent work experience required

• Experience: 3+ years of application development experience

• Possess strong written and verbal communication skills

• Experience or understanding of the following software frameworks/concepts: React, Node.js + Express

• Experience or understanding with the following tools & technologies: Docker, GIT, Visual Studio Code

• Experience Designing database schemas for Postgres or other similar SQL servers

• Experience with Redis and/or Kafka a plus

• Experience or understanding of Python is a plus

• Experience with Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development

• Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.

• Software Development: Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.

• System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

• Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.