Call Center Representative

University of California - Los Angeles Health
United States, California, Inglewood
Jan 16, 2025
Description Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their income, insurance or immigration status. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org Come join our Venice Family Clinic team to make a difference in the community. As a Call Center Representative you will receive guidance and direction from the Call Center Manager, and will have the opportunity to use your skills and knowledge to perform a full range of duties, such as: Provide prompt and courteous telephone assistance to callers. Answer, screen and triage a high volume of incoming calls, verify eligibility, and schedule for multiple services across our Venice Family Clinic. Manage and respond to incoming messages from the patient portal. Contact patients to offer follow up appointments. Perform other duties as assigned. Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together. Salary range:$25.60 - $36.33 hourly Qualifications Required: Minimum of two years of experience in a call center or in a medical setting that includes patient registration, appointment scheduling or health insurance enrollment or equivalent education/experience. Good oral communication skills to receive and convey information clearly and concisely. Bilingual English/Spanish communication skills. Good interpersonal skills, and the ability to work within a team or independently. Ability to multi-task, set priorities and organize workload to optimize efficiency, and verify insurance coverage via the internet in appropriate websites. Ability to type with speed and accuracy 45+ wpm.