New

ServiceNow Technical Lead - 1985

KeyLogic Systems
United States, California, Livermore
Jan 16, 2025
Overview Position: ServiceNow Technical Lead Location: Livermore, CA Salary Range: $127,900 - $137,900 per year Clearance: No Clearance Required KeyLogic is seeking a ServiceNow Technical Lead to support the IT program at a major national laboratory. The department provides IT resources and expertise to mission organizations, enterprise, and operations to identify and understand current and future IT requirements through end-to-end solutions. Responsibilities: Ability to take functional requirements in the form of user stories and develop them into functional useable software on the ServiceNow platform Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing. Design and Implement modules as requested by NTESS within ServiceNow Provide recommendations on optimizing the Service Desk and Employee Center. Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes. Attend Implementation meetings. Provide guidance on the application of ServiceNow best practices. Provide guidance and documentation on configurability of ServiceNow. Review and assist with converting operational reporting into the ServiceNow module. Qualifications: Bachelor's Degree and 8 years' experience in ServiceNow or related field. In lieu of a degree, an addition 6 years of experience is applicable for a total of 14 years' experience. Desired experiences and skills include: ServiceNow Certified System Administrator (CSA) ServiceNow ITSM experience and/or certification ServiceNow PPM experience and/or certification ITIL v3 or ITIL v4 certification 3 plus years process consulting in ITSM, ITBM 3 plus years in business analyst experience Any training or adult continuing education training certificates About KeyLogic: Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service. KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world. We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class. All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer. NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis. Job Code: 2446