D2C Parcel Fulfillment Manager

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

All about the role:

The Small Parcel Fulfillment Manager will oversee the entire process of small parcel order fulfillment to support our growing Direct-to-Consumer (D2C) sales channel. This role is crucial for ensuring a seamless customer experience by managing order processing, inventory tracking, picking, packing, and shipping preparations. The Manager will work closely with various internal teams and third-party logistics providers to optimize processes and reduce costs. The Small Parcel Fulfillment Manager will play a pivotal role in scaling our D2C operations, ensuring a positive customer experience, and driving cost efficiencies.

This position will be based in the HQ Charlotte, NC.

What you'll do:

• Order Processing and Confirmation: Manage the end-to-end order processing workflow, ensuring timely and accurate order confirmations.

• Inventory Tracking and Planning: Oversee inventory levels to prevent stockouts and ensure product availability.

• Monitoring the daily performance of picking, packing, and shipping processes to ensure orders are fulfilled accurately and efficiently.

• Building, plan, and execute a seasonal shipping plan to support Room Air Conditioning sales including labor, transportation, and inventory requirements

• Coordination with Internal Teams and Third-Party Providers: Collaborate with sales, inventory management, warehouse teams, transportation, and external logistics partners to streamline operations.

• Process Optimization: Analyze workflows, identify bottlenecks, and implement solutions to enhance efficiency and reduce costs.

• Outsourcing: Evaluate external distribution centers to meet our operational and customer needs.

• Quality Control: Implement processes to reduce lead times, minimize errors, and increase customer satisfaction.

• Reporting and KPIs: Track, report and deliver on key performance indicators (KPIs) such as On-time Delivery, variable warehouse costs per unit, and Customer Complaints (SCR).

• Responsible for building the Strategic Road map to scale our Small Parcel shipping in conjunction with the growth of the D2C channel.

Qualifications:

• Bachelor's degree in business, Supply Chain Management, Industrial Engineering or a related field.

• Minimum of 5 years in a fulfillment or logistics management role, preferably with experience in small parcel fulfillment.

• Strong analytical, organizational, and problem-solving skills. Proficiency in inventory management systems (IMS) and warehouse management systems (WMS). Excellent communication and leadership abilities.

• Demonstrate a history of working with key stakeholders to implement processes and drive KPI improvements.

• Certifications: APICS, PMP, or similar certifications are a plus.

Benefits highlights:

• Medical, dental, vision and life insurance.

• Competitive holiday and vacation time off program.

• Retirement Savings Plan (401(k)) with relevant company contribution.

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

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