IT Support Engineer lll

GLAUKOS (BURLINGTON, MA) - IT SUPPORT ENGINEER

How will you make an impact?

The IT Support Engineer will oversee the daily performance of compute systems. Additionally, this individual will answer user inquiries regarding computer software or hardware operation to resolve problems from employees at our Burlington site, including headquarters and internationally. Provides desktop, laptop, and application support to internal users.

What will you do?

• Develop training materials and procedures, or train users in the proper use of hardware or software
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Refer major hardware or software problems or defective products to vendors or technicians for service
• Assist with onboarding of new employees
• Make recommendations of hardware and software for the organization
• Perform desktop and laptop system deployments including hardware and software configuration
• Provide regular updates on the status of tickets, open issues and projects
• Perform troubleshooting of supported desktop operation systems and applications

How will you get here?

• Requires minimum of 5-8 years of related experience or AA with 2-4 years of experience, or Bachelor's with 0-2 years of experience.
• Bachelor's degree preferred.
• Able to plan and prioritize workload with minimal supervision
• Excellent customer service skills