Vendor Performance Analyst
 Oklahoma Heart Hospital | |
paid time off, 401(k)
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 United States, Oklahoma, Oklahoma City | |
| 9417 North Council Road (Show on map) | |
 Jan 16, 2025 | |
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Overview Join Our Team at Oklahoma Heart Hospital (OHH) ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation. Why You'll Love Working Here: Comprehensive Benefits: Medical, Dental, and Vision coverage 401(k) plan with employer match Long-term and short-term disability Employee Assistance Programs (EAP) Paid Time Off (PTO) Extended Medical Benefits (EMB) Opportunities for continuing education and professional growth Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day! We can't wait for you to join our heart-centered team! Responsibilities The OHH Vendor Performance Analyst will be responsible for monitoring all third-party vendors, to include solutions and services, for contracted service level agreement performance. They will oversee all onboarding or termination of vendors in accordance with our compliance programs and the master service agreement with the vendor, and create insights of all performance metrics to ensure all agreed-upon metrics are being achieved. The Vendor Performance Analyst will create action plans with key stakeholders from Oklahoma Heart Hospital and the vendor to target any area off track. They will conduct working groups and present findings to key leaders in the organization, and see system and workflow fixes through to completion to ensure all vendors have the appropriate resources to fulfill their contractual obligations. The Analyst will work directly with stakeholders to assist in workflow optimization for inventory management; they will use industry best practice to facilitate faster and complete payments on insurance or self-pay receivables. They will provide data to management for high-impact issues and participate in payer calls as required. Finally, the Analyst will conduct quality audits on vendor staff and provide action plans for improvement on resolution and cash enhancement. They will collaborate with Managers, SuperUsers, and the Revenue Cycle Trainer to effectively impact team and metric performance at a user level. Oversee all third party contract terms, pricing, and valuation, and conduct annual ROI review to support rate renegotiations based on performance and prevailing industry rates. Creates thorough onboarding project plans to ensure seamless and timely vendor integration. Works with IT resources to clearly communicate vendor requirements and prioritizations of other efforts. Conducts policy reconciliation with each vendor to align practices with OHH compliance requirements. Understand and evaluate all service level agreements for each scope of work, down to a user level. Qualifications Education: Associate's degree in Healthcare, Business, Finance, or Information Systems is preferred, or experience in lieu of education. Experience: Minimum of three (3) years of Revenue Cycle or Vendor Management, with at least two (2) directly in Insurance Follow-Up, Denials, or Self-Pay/Bad Debt. Offshore resource management experience is strongly encouraged. Epic experience is a plus. Working Knowledge: Must possess a foundational knowledge of RCM best practices, contract management, compliance, and data analytics, to include Epic Analytics Catalogue, and intermediate Excel skills. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
The OHH Vendor Performance Analyst will be responsible for monitoring all third-party vendors, to include solutions and services, for contracted service level agreement performance. They will oversee all onboarding or termination of vendors in accordance with our compliance programs and the master service agreement with the vendor, and create insights of all performance metrics to ensure all agreed-upon metrics are being achieved. The Vendor Performance Analyst will create action plans with key stakeholders from Oklahoma Heart Hospital and the vendor to target any area off track. They will conduct working groups and present findings to key leaders in the organization, and see system and workflow fixes through to completion to ensure all vendors have the appropriate resources to fulfill their contractual obligations. The Analyst will work directly with stakeholders to assist in workflow optimization for inventory management; they will use industry best practice to facilitate faster and complete payments on insurance or self-pay receivables. They will provide data to management for high-impact issues and participate in payer calls as required. Finally, the Analyst will conduct quality audits on vendor staff and provide action plans for improvement on resolution and cash enhancement. They will collaborate with Managers, SuperUsers, and the Revenue Cycle Trainer to effectively impact team and metric performance at a user level. Oversee all third party contract terms, pricing, and valuation, and conduct annual ROI review to support rate renegotiations based on performance and prevailing industry rates. Creates thorough onboarding project plans to ensure seamless and timely vendor integration. Works with IT resources to clearly communicate vendor requirements and prioritizations of other efforts. Conducts policy reconciliation with each vendor to align practices with OHH compliance requirements. Understand and evaluate all service level agreements for each scope of work, down to a user level. Education: Associate's degree in Healthcare, Business, Finance, or Information Systems is preferred, or experience in lieu of education. Experience: Minimum of three (3) years of Revenue Cycle or Vendor Management, with at least two (2) directly in Insurance Follow-Up, Denials, or Self-Pay/Bad Debt. Offshore resource management experience is strongly encouraged. Epic experience is a plus. Working Knowledge: Must possess a foundational knowledge of RCM best practices, contract management, compliance, and data analytics, to include Epic Analytics Catalogue, and intermediate Excel skills. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. Learn more about diversity at Oklahoma Heart Hospital. As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care. | |