Order Entry Specialist

TEKsystems
$19.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Illinois, Palatine
Jan 15, 2025
Qualifications * 2+ years of corporate office experience using an ERP/CRM (SAP Preferred) * Order Entry - 50+ orders in a day * Ability to calculate and work with figures and amounts such as distances, times, and dates * ERP: SAP, JD, Oracle, or any other ERP * Basic Microsoft Excel experience Work Environment 8-hour shift, Monday to Friday. Standard hours are 9 AM to 5 PM with a flexible schedule allowing work from home if you have appointments or are sick. Training involves 6 weeks of shadowing co-workers. Job Description The Customer Care Specialist acts as a cross-regional support within the Customer Care Manager (CCM) team, centralizing all dispatch processes for freelance chefs and service providers. In addition, this role manages all Return Goods Authorizations (RGAs) by the Signature Authorization policy. The centralized function of the Customer Care Specialist within the full customer care process will provide efficiencies, standardization, and analysis to the dispatch tasks. Responsibilities * Dispatch Certified Chefs (RCCs) as requested for start-up training * Enter 30-40 orders a day * Dispatch Service Providers (RSPs) as needed for site certifications, installations, and follow up with Return Goods Authorization requests to ensure timeliness from all parties * Act as liaison with the North America Distribution Center (NADC) and BTX to coordinate shipments to the NADC * Process chemical orders for assigned accounts and as needed to support the CCM team * Develop and coordinate standardized operating procedures for dispatch processes * Exchange with CCM team members and managers to analyze and develop best practices * Backup CCMs as needed for orders * Participate in all required company programs and activities * Cultivate relationships with external partners (RCCs and RSPs) and internal partners (warehouse, RTMs) * Other duties as needed Essential Skills * Customer service * Order entry * Microsoft Outlook * ERP system * CRM system * Data entry * Microsoft Office Suite * Salesforce.com * SAP Why Work Here? We are a German-owned public company that values its employees and offers excellent full benefits. Our office building features a restaurant, gym, garage parking, and frequent free events with food. Enjoy a game room with a pool table, an open seating floor plan, and stand-up desks for a comfortable and engaging work environment. Pay and Benefits The pay range for this position is $19.00 - $22.00 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Palatine,IL. Application Deadline This position will be accepting applications until Jan 29, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.