RCM Supervisor

Responsibilities

• Manage, coach, train, recognize and evaluate associates to foster a productive team environment

• Build strong working relationships that balance the needs of our clients, associates and Netsmart

• Address and effectively communicate client issues; escalate as appropriate

• Assist with forecasting appropriate staffing based on incoming work logs

• Understand and manage to relevant performance indicators including days in A/R, cash/net revenue, A/R aging, denials management, credit balances

• Propose, execute and complete effective KPI improvement plans

• Complete regular and ad hoc reporting as required

• Ensure team meets productivity andquality standards and maintains healthyclient relationships

Qualifications
Required

• High school diploma or GED

• Atleast2yearsofcustomerservice work experience.

• At least2 years of medical billing, cash posting, and charge entry experience.

• Proficient in Microsoft Office Suite including Excel, Outlook, and Word

• Demonstrate in-depth knowledge of the behavioral or post-acute healthcare industry.

• Knowledge of medical billing compliance regulations and requirements

• Understanding of major insurance payers and reimbursement methodologies

Preferred

• Experience handling customer escalations and resolving complex issues in a call center environment

• Medical coding certification such as a Certified Professional Coder (CPC)

• Experience with revenue cycle KPIs and analytics

• People management experience including staffing decisions, coaching and developing associates and providing career development planning and opportunities

Expectations

• Comfortable with remote work arrangements and virtual collaboration tools

• Physical demands include extended periods of sitting, computer use, and telephone communication

Skills for Success

• Develops Talent: Developing people to meet both their career goals and the organization's goals

• Directs Work: Providing direction, delegation and removing obstacles to get work done

• Builds effective teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

• Communicates effectively: Developing and delivering multi-modal communications that convey a clear understanding of the unique needs of different audiences

• Action oriented: Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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