Operations RMA Engineer II

Ericsson
paid time off, paid holidays, sick time, 401(k)
United States, Idaho, Boise
Jan 16, 2025
About this opportunity Cradlepoint Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position. Ericsson Enterprise Wireless Solutions - We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers - big and small, across industries and around the world - utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We're at the forefront of the Wireless WAN and 5G - the next big waves in networking - and we remain as hungry and humble as the day we started. If you're hungry to be part of something big, come join us. How Will You Contribute to the Company? We are seeking an Operations RMA Engineer, responsible for advanced testing, verifying, and refurbishing of incoming RMA units from the field in a timely manner at a high level of quality. This position will also support the Quality, Support and R&D teams with troubleshooting and root cause analysis. What will you do Evaluate, troubleshoot, and test customer returned product down to board level analysis Repair and refurbish product to production level quality Assist with documenting and communicating hardware Quality issues to customers and suppliers Work with Quality and Engineering to optimize Production and RMA test processes and coverage Identify reoccurring issues and share knowledge with others to assist with defect prevention Conduct and document Failure Analysis activities on suspect router and modem devices Assist in maintaining RMA Metrics Maintain acceptable levels of RMA inventory Assist with process documentation Support other departments within Operations as needed Participate in continuously improving the RMA department and RMA process The skills you bring Minimum of BA/BS in a relevant field (Network Administration, Network Engineering, I.T. Management, and Systems Administration, Electrical Engineering) Strong technical understanding of wireless technology concepts including routers, switches, and modems Understanding of basic networking concepts such as: LAN/WAN VLAN DHCP/DNS Resolution VPN Troubleshooting skills: Common command-line troubleshooting tools (i.e. ping, ipconfig/ifconfig,traceroute/tracert) SSH/Telnet Ability to read device logs and identify patterns. Understanding of troubleshooting flow best practices Ability to communicate defect and root cause information to engineering, production, or tech support Proficient at understanding electrical schematics and electronics test equipment Experience with electronics / board level debugging: Understanding of basic electrical concepts (Watts/Volts/Amps) Understanding of through-hole, SMT, and electrical assembly processes Proficient at performing solder /rework on electronic devices Bonus Points: Networking industry certifications Experience working with Lean process improvement and problem solving methodologies Other relevant skills: Advanced knowledge of other vendors' networking solutions Knowledge of common software services (AD, RADIUS/TACACS+, SNMP managers) Python REST API SDK JSON data structures Cloud device management Familiarity with cellular networking Why join Ericsson? At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) \|\| Boise (ID) Job details: Support Engineer Compensation and Benefits at Ericsson At Ericsson Enterprise Wireless Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals. Your Pay The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. * $66,400- $99,600 Your Health Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage. Your Financial Security We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits. Your Time Your work-life balance is important to us. New employees are provided up to 40 days of paid time off per year, including 15 days of accrued annual vacation, 3 personal days, 7 paid holidays, 4 floating holidays, 10 sick days, and 1 volunteer day. Please note paid time off is pro-rated based on the employee's start date. Additional Benefits Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.