IT Operations Intern

Job Description

We have an exciting opportunity for a IT Operations Intern at UL Research Institutes and UL Standards & Engagement, based in our Evanston, IL office.

As an IT Operations Intern, you will gain hands-on experience and contribute to the operational success of our IT systems and infrastructure. This role is based in our headquarters in Evanston office and is a great opportunity for someone interested in pursuing a career in IT operations.

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking the tough questions because we believe a safer world begins with knowledge.

As the IT Operations Intern, you will play a key role in the rapid growth of UL as you:

• Assists the IT operations team in monitoring and maintaining the company's network, servers, and other infrastructure components.

• Works with the IT operations team during day-to-day end user support.

• Helps troubleshoot and resolve technical issues reported by end-users, escalating complex problems to senior team members when necessary.

• Performs routine maintenance tasks, such as software updates, hardware upgrades, and system backups.

• Participates in the creation and maintenance of documentation, including system configurations, user guides, and standard operating procedures.

• Assists in managing user accounts, permissions, and access levels for various IT systems and applications.

• Collaborates with cross-functional teams to identify areas for process improvement and propose innovative solutions to enhance operational efficiency.

• Stays up to date with emerging technologies, industry trends, and best practices in IT operations.

• Other duties as assigned.

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes

• Positive and collaborative, strong interpersonal skills to work effectively with others across the organization.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and end-users.

• Strong problem-solving and analytical skills, with the ability to quickly learn new tools and technologies.

• Excellent organizational and time management skills.

• Proficient in Office 365 and able to learn new software applications.

• Strong technical aptitude and a genuine passion for technology.

• Familiarity and willingness to learn more about IT service management concepts, such as incident management, problem management, and change management.

• Ability to take direction and show initiative but also work independently and manage multiple tasks simultaneously in a fast-paced environment.

Experience and Education Requirements

• Currently pursuing a bachelor's or master's degree in computer science, Information Technology, or a related field.

• Basic knowledge of networking principles, computer hardware, and operating systems (Windows, macOS, Linux).

• Available to work full-time during the internship period.

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

Our wholly owned subsidiary, UL Solutions, advances our shared public safety mission. We fund our work through grants, the licensing of standards documents and the business activities of UL Solutions, which conducts testing, verification and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools for customers around the world.

To learn more, visit our websites UL.org and ULSE.org.

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