Field Service Technician II-III

POSITION SUMMARY

Under direct supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service centers to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Ability to interpret operation manuals to determine the root cause of tool failures.
• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customer systems.
• Perform preventive maintenance with little supervision.
• Ordering, expediting, and notifying customers or management when product replacement is necessary.
• Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Under supervision and direction, must be able to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process.
• Complies with EBARA's safety policies, including participating in and completing all required safety training.
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
• Performs other duties as assigned.

Education

• High School or AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.

Experience

• Preferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of computer systems including software packages such as Microsoft Office, and Internet Explorer.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.
• Verify good driving record if servicing customers offsite.

Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
• If a respirator is used in this role, the ability to successfully PASS the annual respirator fit test and medical exam.