Executive Banking Assistant

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

Summary:

Under general direction, the Banking Assistant is responsible for providing administrative support to the Manager, Relationship Managers and/or Portfolio Managers in a specific geographical market or business line. The Banking Assistant is responsible for the proper processing of loan transactions and documents for loans in the portfolio, the maintenance of loan files and records, and the preparation of various reports. In addition, the Banking Assistant may communicate with third parties and customers to facilitate loan servicing and problem solve.

Responsibilities:

* Coordinate loan due diligence with various third parties including loan processors and/or customers for larger, complex customer relationships
* Prepare and review loan due diligence for processing, administration and closing for larger, complex customer relationships with a deeper understanding of banker and customer expectations
* Conduct loan closings and disburse funds for more complex loans (participations, syndications and SWAP transactions
* Prepare advances on line of credit loans as approved by banker. More familiar with borrowing base and calculations of available funds
* Assist bankers with ongoing file maintenance, past due reports/notices, insurance management, compliance exceptions through problem solving and contacting customers as needed on more complex transactions
* Process extensions and/or modifications of matured loans
* Inform existing customers about the Bank's products and services and works to resolve any issues (may vary by market)
* Participate in bank, customer and other meetings outside of the office to support business development efforts (may vary by market)
* Oversee and review loan due diligence as a point of contact for less experienced assistants
* Prepare and maintain construction loan records, floor plans, fund loans as needed and work closely with internal and external clients during the construction process on the most complex deals
* Review and coordinate resolution of NSF items and prepare wire transfers as needed. Verify wires up to specific amount based on approval limit
* Primary contact and subject matter expert for customer and third party inquiries throughout the lending relationship including but not limited to facilitating loan documentation, payment amounts, credit information, and resolving associated problems
* Answer customer inquiries regarding all transactions related to loan accounts; analyze the appropriateness of waiver requests and may negotiate exceptions
* Assist customers with credit information and credit reference requests from other companies and/or other institutions
* Adhere to operational controls to ensure safety and security of customers and banks assets, including legal, corporate and regulatory procedures and policies
* Train, on-board and provide ongoing support for new Banking Assistants and Bankers
* Champion for implementing new processes and procedures throughout the market
* Train and disseminate new information to all necessary parties
* May have direct reports, manage work flow

Qualifications:

Education Requirements

* High school diploma or equivalent is required
* Minimum of 7 years of experience in financial services customer service environment and/or loan documentation
OR
* Bachelor's degree
* Minimum of 5 years of experience in financial services customer service environment and/or loan documentation

Minimum Experience

* Minimum of 2 years of experience supporting commercial and/or real estate lending

Knowledge/ Skills/ Abilities

* Advanced knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook (e.g. manage and track changes, create documents with tables of contents/footnotes, advanced functions such as VLOOKUP and IF statements, create pivot tables, develop databases, create presentation templates)
* Understanding of lending process from application to final booking.
* Previous knowledge of banking regulations.
* Requires high level of organization, interpersonal, communications and customer relations skills.
* Must be able to multi-task, be able to work with minimal supervision and be a team player.
* Ability to meet time sensitive deadlines.
* Able to work well under pressure and be able to handle constant interruptions.