TRAINING MANAGER - KNOXVILLE, TN

Job Summary: We are seeking a highly skilled and motivated Training Manager to lead and manage all aspects of our field training programs. This role involves assessing training needs, developing programs, coordinating training activities, and ensuring the effectiveness of training initiatives across the organization. The ideal candidate will have a proven track record in corporate training and development, excellent communication skills, and the ability to manage multiple projects simultaneously.

Duties and Responsibilities:

• Program Development and Implementation:
  • Design, develop, and implement comprehensive training programs for hourly associates.
  • Assess training needs through surveys, interviews, focus groups, and communication with managers and employees
  • Collaborate with vendors and third-party training providers to arrange employee participation in external training programs
  • Create, update, and organize educational materials such as manuals, multimedia visual aids, and e-learning content
• Program Management:
  • Map out annual training plans for various departments including management, HR, and customer support
  • Coordinate and assign mandatory training across the organization
  • Conduct organization-wide training needs assessments and identify skill or knowledge gaps
  • Market available training opportunities to employees and provide necessary information
  • Manage and maintain in-house training facilities and equipment
• Training Delivery and Facilitation:
  • Conduct or facilitate required and recommended training sessions, including orientation, onboarding, and skills training
  • Host train-the-trainer sessions for internal subject matter experts
  • Utilize diverse training methods (e.g., simulations, mentoring, on-the-job training) tailored to different learning styles
  • Present training and development programs using various formats including group discussions, lectures, simulations and videos
  • Plans, organizes, facilitates and orders supplies for employee development and training events
• Evaluation and Continuous Improvement:
  • Create and administer post-training evaluations, tests, and assessments to measure instructional effectiveness and determine the impact on employee performance and KPIs
  • Gather feedback from trainers and trainees and incorporate best practices and lessons learned into future training programs
  • Maintain records of training activities, attendance, results of tests and assessments, and retraining requirements. Ensures that training milestones and goals are met while adhering to approved training budget
  • Ensures that training milestones and goals are met while adhering to approved training budget
  • Prepare and manage the training budget, ensuring cost-effective use of resources

Preferred Qualifications:

• Bachelor's degree in Training, Human Resources, Education, or a related field preferred
• At least two years of experience in training and development, preferably in a corporate setting
• Proven experience managing comprehensive training programs and developing training materials
• Knowledge of instructional design theory and implementation