Patient Satisfaction Liaison

Job Overview:

Under the direction of the Manager, the Patient Satisfaction Liaison supports the delivery of services that promote a positive experience for patients and guests.

Qualifications:

Required:

• High school diploma required

Previous customer service and administrative experience/training

Proficiency in Word and Outlook

Preferred:

• Proficiency in Excel and PowerPoint
• Previous experience working in an acute care setting
• Bachelor s degree

Scheduling Requirements:

• Shift: Day
• Status: Full Time (37.5hrs.)
• Time: 9 am 5 pm
• Rotating weekend shifts One Weekend shift per month
• Ability of variable shifts, when needed

Essential Functions:

• The patient representative collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.
• Duties include, but are not limited to: rounding in patient care areas, addressing opportunities to provide a high level of service in real-time, performing post-discharge follow-up calls, management of complaints/grievances, providing support for staff development, and assisting with promoting language service utilization.
• Role will require coverage of all inpatient units during designated shift hours, with expectation of assisting with Emergency Department coverage, when needed.

Preferred Knowledge, Skills, and Abilities:

• Excellent ability to build and sustain professional and interpersonal relationships
• Ability to effectively communicate with patients, family members, co-workers, clinical and non-clinical staff, promoting a consistent customer service focus with positive approaches
• Proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job
• Ability to adequately and accurately document information and maintain files
• Ability to adapt to new initiatives and changes within the department and healthcare organization
• Willingness to work as a team player and contribute to departmental and organizational projects, initiatives, and ideas with primary focus on process/workflow improvements
• Ability to collaborate with department leadership
• Exceptional organizational skills, ability to multi-talk and work independently with minimal supervision

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer