Technical Support Specialist

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What You Will Do:

The Technical Support Specialist will be responsible for providing high-level technical phone and hands-on support to faculty and staff. This position will work closely with all levels within the institution and provide seamless and stellar user support.

Provides users with quick resolutions to technical issues having to do with desktops, Laptops, Printer, account access, wired and wireless network troubleshooting, and Laptop imaging.
• Works with senior and lead technicians to test, document and implement new technologies.
• Assists with system and network administration as needed using Active Directory, client management and phone system administration tools.
• Works closely with technical operations to troubleshoot reported issues with the infrastructure and LAN/WAN.
• Works as part of the onboarding team to provide newly hired employees with technical training on how to use system and tools.

• Bachelor's degree preferred; minimum of two years of experience in technical support in lieu of Bachelor's degree required.
• 1-3 years of previous experience required.
• Thorough knowledge of imaging software.
• Working knowledge of Active Directory, Group policy and file sharing.
• Time Management: Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished.
• Solving Projects: Takes a proactive approach to anticipating and preventing problems. When problems occur, defines those problems, investigates obstacles, gathers relevant information, decides whether solving the problem should be a group decision, generates and analyzes alternate solutions and arrives at a workable solution.
• Customer Focus: Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquiries about customer satisfaction with products or services.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

At National Louis University, we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Opportunities. Additional information regarding full-time staff benefits can be found here.

The salary range of the grade for this position is $21.25 to $29.74 per hour (typical workweek is 40 hours). Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Offers are based on multiple factors permitted by law, including but not limited to: budgetary considerations, job-related knowledge/skills, experience, market considerations, tenure and standing with the university (applicable to current employees), and internal equity.

Please Include the following along with your application:

• Resume (Required)
• Cover Letter (Optional)
• NLU Employees please also submit an Internal Posting Form