Deposit Operations & Delivery - Card Support Specialist

At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client's needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.

If this is what you believe in, then you're definitely right for us. And, we might be the right bank for you.

The focus of this position centers around the careful, deliberate, imaginative and serious undertaking of defined work. The job requires an ability to deal in a systematic and patient way with factual and technical information and processes, as well as an ability to focus directly on the knowledge base required for the task. This job requires a serious and disciplined approach and to do it well may mean doing it alone. Doing this job successfully requires focus on the immediate work to be done. A disciplined, conscientious, hands-on approach is central to this job and it requires work that is high quality and precise. Getting it 'done right', with no mistakes is key to the position. This job is primarily task-focused and does not rely heavily on interactive or social skills. In fact, there are few responsibilities in that area, and significant private time to think and absorb information. Due to the detailed, accuracy-focused nature of this job, the successful candidate will be subject to close scrutiny that may subject the candidate to both worry and criticism. Because this is a creative, technical position and because it requires a high level of expertise and accuracy, it provides opportunity to thoroughly plan in order to do the job right.

As a Card Support Specialist I, you will analyze, research and resolve debit card dispute and chargeback items within required timeframes insuring compliance with Regulation E and Visa operating regulations while minimizing loss exposure. You will be responsible for a variety of tasks including following up with the client for additional documentation and communicating the investigation results to the client, and processing fraud alerts and travel requests. Additionally, Card Support Specialist I are expected to maintain thorough knowledge of Regulation E, Visa rules and regulations to analyze and diagnose complex charge back reason or possible compliance for accurate processing from a list of reason codes, minimize client and operational risk by monitoring the fraud management system, and build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• High School Diploma or equivalent.
• 2+ years of relevant job experience.
• Strong client service skills.

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• Associates Degree
• 3+ years of previous experience.
• Previous experience with debit and ATM card products.

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Proficient in MS Office applications which include Outlook, Word, Excel, and PowerPoint.
• Strong leadership skills with the ability create an environment of trust and mutual respect and the ability to clearly define expectations and communicate effectively.
• Must have a strong working knowledge of applicable policies and procedures such as client confidentiality and regulations including Regulation E and Visa operating regulations.
• Skilled in problem resolution and client satisfaction strategies.
• Ability to solve problems using standard procedures, established guidelines and policies.
• Ability to multi-task, prioritize and assign tasks in a fast-paced and high volume environment.
• Strong verbal and written communication skills and the ability to effectively communicate with co-workers, peer supervisors and department management.
• Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.

Work Environment:

• Office setting with traditional hours.
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
• Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.
• Must be able to work overtime to the extent necessary.

Thank you for your application!
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.