Job Title: IT Support Specialist
Location: Plantation, FL
Duration: 1 Month
Pay Rate: $25/hr on W2
Shift Timing (Day/ Evening/ Night): Day
Job Description:
- The IT Support Specialist will provide crucial technical support to employees, helping to troubleshoot issues, resolve IT problems, and ensure a seamless technology experience.
- This role will involve a mix of tier 1 and tier 2 support, working with internal systems, software, and hardware to address technical concerns.
- The ideal candidate will have excellent technical skills, a passion for customer service, and a desire to help the team thrive in a fast-paced, dynamic environment.
Role & Responsibilities:
- Provide first- and second-line support to internal employees, handling IT issues such as hardware malfunctions, software troubleshooting, account management, and connectivity issues.
- Respond to, troubleshoot, and resolve support requests through various channels, including phone, email, ticketing system, and remote assistance.
- Document and update all support requests, ensuring accurate records are maintained in the IT ticketing system.
- Install, configure, and maintain hardware and software systems for employees, ensuring optimal performance and user satisfaction.
- Manage and troubleshoot common enterprise applications (e.g., Office 365, VPNs, Active Directory, Windows OS).
- Collaborate with other IT teams to escalate complex issues and follow through on resolution.
- Provide end-user training on software and systems when needed, promoting best practices to enhance user experience and reduce common support requests.
- Assist with the onboarding and offboarding process for employees, ensuring timely provisioning and de-provisioning of IT resources.
Qualifications:
- High School Diploma or equivalent; Associate's degree or technical certification in IT preferred (e.g., CompTIA A+, Microsoft certifications).
Experience:
- At least 2 years of IT helpdesk or technical support experience in an enterprise or corporate environment.
Technical Skills:
- Ability to handle and prioritize multiple support tickets in a fast-paced environment, ensuring issues are resolved efficiently and within agreed-upon SLAs (Service Level Agreements).
- Experience in providing technical support for remote or hybrid teams, helping staff troubleshoot issues related to remote work setups, VPNs, and home-office technology.
- Familiarity with Active Directory, account management, and user permissions.
- Familiar with networking protocols such as (DNS, DHCP, VPNs) and remote support tools.
- Strong understanding of Windows OS and Microsoft Office 365 suite.
- Ability to troubleshoot common hardware and software issues (printers, laptops, desktop computers, etc.).
Certifications:
- CompTIA A+, Network+, or similar certifications preferred but not required.
- Microsoft certifications (MCSA, MCSE) a plus.
Soft Skills:
- Strong customer service skills with a focus on helping employees resolve issues quickly and efficiently.
- Excellent communication skills (verbal and written), with the ability to explain technical concepts to non-technical users.
- Problem-solving and analytical thinking, with attention to detail.
- Ability to prioritize tasks, manage time effectively, and remain calm under pressure.
- Self-starter with a strong work ethic and ability to work independently, but also a collaborative team player.
Desirable Attributes:
- Positive attitude and a passion for technology and IT support.
- Eagerness to learn new technologies and take on new challenges.
- Ability to thrive in a fast-paced environment with changing priorities.
- Prior experience in a corporate or enterprise environment is highly preferred.
Benefits:
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holiday leave.
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22nd Century Technologies, Inc.
Pay Rate: $25/hr on W2
vision insurance, paid time off, remote work
Nov 27, 2024