New 
Senior S&OE Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Nov 27, 2024 | |
|
OverviewThe Windows and Devices (W+D) team's mission is to build innovative, trusted, and open products and platforms that are centered on people, showcase the best of Microsoft, and empower every person and organization on the planet to achieve more. By creating products that are the best expression of Microsoft and the Windows environment, we increase customer engagement, drive customer love, grow adoption of our services and deliver gross margin to Microsoft. This premium portfolio shapes the future of how people interact with computer driven services and serves as a technology lighthouse for other OEM (Original Equipment Manufacturer) players in the ecosystem to provide offerings across price points. To achieve this mission, Microsoft Devices designs and manufactures 1st party premium hardware products including Surface, Xbox Gaming, HoloLens and PC Accessories. From product creation through product delivery, we innovate in technology and processes across our supply and manufacturing base. Within the Windows and Devices (W+D) organization, we are the Microsoft Devices Operations organization (MDO). MDO is currently seeking a Senior S&OE Manager to manage the demand planning process, ensuring alignment with our product strategies and connecting this to supply supportability to enable our field teams to support our Retail partners with the availability of our products. The Senior S&OE Manager will leverage skills managing complex internal and external relationships and demonstrate experience in leading strategic projects from requirements to implementation. Leadership and analytical thinking are also necessary to have the right level of impact and influence. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesBe a team player who is motivated to learn and grow, passionate, willing to influence and drive positive channel expectations. Motivated to lead impactful projects and use inventory management strategy and tactics to ensure Microsoft Devices can realize their business goals. Ensure supply chain continuity and alignment between global supply chain operations and Americas regional stakeholders to result in optimal processes, reduced costs, and successful customer experiences. A successful candidate for this role will bring effective analytical and communication skills, driving solid decisions under continued uncertainty and change, while also driving continued improvement in our operations, processes, and tools. Some key areas of responsibility for this role: Own the end-to-end demand planning process, managing forecasts for an optimal capacity plan that aligns to our product strategy and business targets. Proactively identifying risks and opportunities and mitigating using the levers available. Lead Sales & Operations Execution (S&OE) forums to balance demand and supply risks and drive clarity and alignment across functional teams.Engage and build positive relationships with a wide set of stakeholders, from Supply Chain and Channel Management to Category, Sales, Finance and Logistics teams, driving clarity and alignment on business needs. Continually develop and improve our processes and tools to keep pace with a changing business environment and advancing technologies such as AI and Machine Learning. Build trust and credibility in managing existing relationships with internal teams while applying expertise to cross-functional and partner teams. Manages and balances escalations to and from stakeholders and determines necessity of requests from stakeholders to identify and escalate requests as needed, filtering non-applicable requests. Connects customer/partner opportunities with internal stakeholders (e.g., Finance, Sales, Marketing) and advocates for customers/partners to internal teams. Defines Embody our Culture and Values | |