Front Desk (Part-time at The Continental)

Front Desk

Part-time Saturdays & Sundays 2:30pm-10:30pm

The Continental in Downtown Minneapolis, MN

Organization Background

Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to thousands of people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org.

Position Summary

We are seeking a strong communicator with an eye for safety and security to join our team at the Front Desk of our supportive housing community, The Continental in Downtown Minneapolis. This people-oriented, dependable and timely person with high emotional maturity will perform front desk duties with some light security functions, reporting to the Site Manager.

Key responsibilities include, but are not limited to:

• Must become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home, while maintaining professional boundaries.
• Have thorough knowledge and understanding of community rules and expectations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.
• Must be able to take charge and direct others in emergencies as they arise.
• Compose comprehensive reports outlining observations and activities during their assigned shift.
• Administrative duties including assembling resident files, processing move-in and move-out paperwork, assisting Site Manager with recertification paperwork for existing residents and other duties as assigned.
• Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.
• Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.
• Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries.
• Maintain desk area and lobby to ensure neat and professional appearance.
• Be timely and dependable, reporting to work for all assigned shifts, ready to begin work precisely at the shift start time.
• Cross-trained Front Desk staff will have the opportunity to work at all supportive housing properties by request from their assigned Site Manager.

Skills and Qualifications

• 1+ years of security experience or the equivalent required.
• Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Must have excellent verbal communication skills, exceptional phone etiquette and customers service skills.
• Proven ability to create and sustain positive resident relations while maintaining professional boundaries.
• Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.
• Proven ability to work independently and on a team.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence.
• Must have the ability to maintain prompt and committed attendance.
• Physical Requirements:
  
  
  
  • Ability to lift up to 10lbs.
  • Ability to reach above and below the shoulders.
  • Ability to sit and stand for extended periods of time.
  • Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwell and apartment homes.
  • Ability to file, open and close file drawers, and enter data into a computer for extended periods of time.
  • Ability to withstand external weather conditions.
  
  
  
  

Hours

2nd Shift, Saturdays & Sundays 2:30pm-10:30pm. Hours are not flexible. Candidate must have the ability to commit to listed schedule.

Compensation & Location

This position pays $18/hr. This is an in-person position that will work mostly out of The Continental. Occasional work at Aeon's Central Office, other Aeon properties, and off-site training facilities will occur from time to time.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3573405

Position is open until filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action

Employer Employees and residents are encouraged to apply.