Sales Engineer

Altice USA
United States, Texas, Tyler
Jan 13, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Sales Engineer (SE) mission is to provide both onsite and in-house presale support as well as post sale-implementation of specified complex voice, data, and video to ensure successful sales attainment.The SE will support the entire Commercial Sales organization and will be responsible for New Sales and Customer Retention support.The Sales Engineer is responsible to provide Tier II support and is also charged with providing presale support and consultation on extremely complex applications. The Sales Engineer function combines various aspects of sales, network engineering, customer application design, technical support and customer service. The Sales Engineer works directly with the Sales Force, participating in sales calls, designing solutions and helping to satisfy the Customer's need for qualified, well-designed products and services.The SE will function primarily in voice, data and video delivery capacities, providing qualified information and design services.They will interface with the Sales Force, Provisioning, Switch, Installation, Service and the NOC to complete assigned tasks and ensure Customer satisfaction.They will also work with the Product department on equipment compatibility development. Responsibilities Provide Sales Force with presale technical expertise. Consults with Account Executives and their prospects regarding any technical questions and concerns regarding CVC services and CPE. Participate in presentations to potential customers describing the strengths of the HFC Network and technical advantages of Optimum services. Use 'Application Selling' techniques to enhance revenue and customer satisfaction where warranted. Assist Sales Rep with sales opportunities requiring Visio diagrams Interface with customers to determine technical requirements for Optimum Voice and Optimum Online. Translates techno-speak to plain English for both customers and internal personnel and English to techno-speak at a level all can readily understand. Ensure customer's requirements are met, while internal procedures are followed. Assist Strategic Sales Representatives in the gathering of data from all Optimum departments to respond to RPF/RFI's. Participate in special projects and perform other support duties, as required. #LI-AD1 Qualifications Management Skills Demonstrative Consulting skills Sales focused Customer focused Strong communication skills Technical/Functional Competencies Minimum of 5 years of Telecommunications Sales/Technical experience. Working Knowledge of Video, Voice, Data networking, Data Storage and Internet Access services. Knowledgeable of PBX systems, voicemail, Centrex, general industry IP networking knowledge, firewall, VPN, web hosting, email, managed services, and collocation. Working knowledge of MS Office and PC-based network utility tools. Exceptional written and verbal communication skills. Proficient time management skills. Must be comfortable conversing expertly and clearly with customers and their IT personnel. Proven design and analysis experience with Network Security, TCP/IP, , , LAN, Optimum Voice, Optimum Online, and proven implementation experience with PBX, , VoIP solutions, digital voice services, etc. Must be comfortable training Sales on basic voice, data and Ethernet applications and requirements. Valid Drivers' License and access to reliable transportation required. Key Experiences/Achievements CCNA (Cisco Certified Network Associate), certification preferred. BSEE or equivalent work experience Working knowledge of competitor's services and networks. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New Yorkis $70,486.00- $115,799.00/ year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.