Event Attendant, Arizona Arts Live (Customer Service Representative II) (Multiple Hires) (On-Call)

University of Arizona

United States, Arizona, Tucson

Nov 23, 2024

Event Attendant, Arizona Arts Live (Customer Service Representative II) (Multiple Hires) (On-Call)
Posting Number	req21184
Department	Arizona Arts Live
Department Website Link	https://arizonaartslive.com/
Location	Main Campus
Address	Tucson, AZ USA
Position Highlights	Centennial Hall Event Attendants (Customer Service Representative II) will perform a variety of duties to support our patrons attending events or seeking information about events and facilities; including, but not limited to, collecting event tickets, directing patrons to seating, and selling tickets in the box office. Event Attendants also act as ushers and screen for contraband materials/items brought to the events and will assist with set-up and take-down of lobby/patio. These are on-call positions; hours and schedule vary based on events and attendance. Schedule primarily occurs during evening hours and weekends. The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities	Sell tickets, take payments, and provide accurate information to patrons of Centennial Hall. Supervise student staff intermittently. Collects tickets from patrons and ensures tickets are valid. Directs patrons to their seating locations. Provides information to patrons regarding the events and special facilities for the disabled and provides directions and/or parking alternatives request for visitors, students, staff, and faculty. Helps with set-up and take-down of lobby/patio Follows all ADA and safety protocols. Performs other duties as assigned. Physical Requirements: Able to frequently lift/move/transport 20lbs of weight.
Minimum Qualifications	High school diploma or equivalent, or equivalent learning attained through experience required. Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
Preferred Qualifications	Experience in customer service.
FLSA	Non-Exempt
Full Time/Part Time	Part Time
Number of Hours Worked per Week	19
Job FTE	0.475
Work Calendar	Fiscal
Job Category	Arts and Creative Services
Benefits Eligible	No Benefits
Rate of Pay	$15.00-18.75
Compensation Type	hourly rate
Grade	2
Compensation Guidance	The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Grade Range Minimum	$15
Grade Range Midpoint	$18.75
Grade Range Maximum	$22.5
Career Stream and Level	OC2
Job Family	Customer Service
Job Function	University Operations
Type of criminal background check required:	Name-based criminal background check (non-security sensitive)
Number of Vacancies	5
Target Hire Date
Expected End Date
Contact Information for Candidates	Sandra Garcia Ticket Office Assistant Manager sandra@arizona.edu
Open Date	11/22/2024
Open Until Filled	Yes
Documents Needed to Apply	Resume and Cover Letter
Special Instructions to Applicant
Diversity Statement	At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Notice of Availability of the Annual Security and Fire Safety Report	In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.