Account Director
 JLL | |
 United States, North Carolina, Raleigh | |
 Nov 23, 2024 | |
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Major responsibilities:
The Account Director is accountable for developing and implementing a strategic account plan which delights our clients and ensures a healthy long-term relationship. The Account Director anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Director creates and manages high performing teams, which stay engaged and thriving. With an understanding of JLL's strategic initiatives, the Account Director can translate emerging thought leadership, products and services into viable client and business opportunities. Primary responsibilities include: Delivering High Client Satisfaction Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required. Manages escalatory matters quickly and effectively Ensures service delivery is high quality and exceeds client expectations Anticipates needs, responds to client issues in an expedient and professional manner Builds lasting relationships quickly Building and Managing High Performing Teams Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition Understands client's key business drivers; focuses the team to ensure those priorities are aligned with our deliverables Embodies the firm's values and core behaviors of collaboration, integrity and excellence Advances the firm's diversity and inclusion priorities by focusing on hiring, rotation and promotion Identify and groom successor candidates to Account Director role Achieving Financial Results Develops the budget, manages to ensure plan is met or exceeded in growth and profitability Retains all appropriate business lines and expands business beyond existing product lines or geographies Develops compliance program to mitigate risk, ensures A/R is maintained within requirements Drives the Sales Strategy & Contributes to the Growth of the Company Proactively identifies areas to incorporate innovation into account operations Proactively identifies opportunities for expansion and cross selling Creates and delivers effective, executive level reporting Proactively reaches out to other accounts to ensure leading practices are being delivered Becomes internal reference for best in class service delivery Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform Qualifications: An expert in the corporate real estate industry, with track record of exceptional performance. 8-10+ years of Real Estate industry experience preferred. Advanced client relationship management skills and strong leadership presence Bachelor's degree (BA/BS) from four-year college or university, MBA preferred Global experience - has lived or worked in multiple regions, or succeeded in prior leadership roles with global responsibility Strong financial acumen. Experience managing +$200M OpEx and +$200M Capital Spend. Experience managing large teams (100+) of talent in a client service environment Proven experience managing a fast-paced, digitally driven client stakeholder Must be fast-paced, agile and able to creatively solve problems on their feet Exhibits alignment with the Primary Responsibilities of the position Travel This is a remote position. The ideal candidate is located in or near Richmond, VA or Mclean, VA. Must be able to manage moderate travel to client sites, sometimes with short notice. | |