Service Manager

Are you passionate about building relationships and leading a team to success? Are you ready to advance your career with a leading name in the trucking industry?

Truck Country, one of the largest Freightliner dealerships in the Midwest, is looking for a Service Manager to join our team in Milwaukee, WI. As our Service Manager, you'll oversee and guide a team of skilled technicians, playing a vital role in the performance and success of our Service Department.

Key Responsibilities:

Lead and Manage: Direct all repair and maintenance activities for diesel engine vehicles, ensuring our service operations run smoothly and effectively.

Drive Department Growth: Collaborate to expand our customer base and maintain department profitability.

Set and Achieve Goals: Develop, track, and report on performance metrics, including revenue, efficiency, and customer satisfaction.

Foster Customer Relationships: Act as the primary point of contact for customer concerns, building trust and strong, lasting relationships.

Team Development: Work with the Training Department to enhance team skills, create retention strategies, and set goals for technician growth.

Schedule and Coordinate: Plan, prepare, and manage work schedules to optimize workflow and productivity.

Ensure Safety Compliance: Uphold and enforce all safety protocols to maintain a secure workplace for our team and customers.

Promote Professionalism: Represent Truck Country with integrity and a high standard of professionalism to all stakeholders.

Qualifications:

Supervisory Experience: Previous experience managing a truck service team.

Familiarity with Procede Software: Strongly preferred to streamline our service operations.

Detail-Oriented and Process-Focused: Excellent time-management skills with a strong commitment to quality and efficiency.

Exceptional Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.

Customer Service Excellence: A commitment to delivering exceptional service and building lasting customer relationships.

Valid Driver's License

We offer competitive wages, an excellent benefits package, and ongoing training to support your career growth. Join a supportive and dynamic team within one of the most respected names in the industry. Apply today at www.truckcountry.com to start your journey with us!

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.