Sr Analyst, IT - White Glove

Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us are driven to help improve patients' lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

Your role at Baxter

The End User Support Services Specialist will provide technical support and assistance to executive end users and their administration within the Vantive organization. This role involves troubleshooting hardware and software issues, software license management, certification management, managing user accounts, data backup, handling collaboration tools such as video, conferencing, outlook, town halls, webinars and any related assistance while hosting executive meetings.

What you'll be doing

• Respond to and resolve technical support requests for executive (VIP) users via phone, email, and in-person.

• Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android OS.

• Address PC and mobile device issues, including common software, hardware, connectivity issues, malware, and security challenges.

• Handle user accounts, permissions, and access rights in various systems.

• Deliver training and mentorship to end users on the use of hardware, software, and IT policies.

• Work with executives to ensure seamless execution of meetings, town halls, webinars and any type of conferencing support required to promote positive end user experience.

• Work with business partners, local management & finance teams to plan and implement the budget for IT services & solutions.

• Provide support to non-executives as needed per support model design by the End User Services IT function.

What you'll bring

• Bachelor's degree or equivalent experience in information technology, Computer Science, or related field preferred.

• 10+ years of demonstrated ability in a technical support or end user support role.

• Experience with Windows and macOS operating systems. Ability to create VDI / VMs & instances in cloud infrastructure.

• Good knowledge of Wintel servers' management.

• Solid understanding of mobility solutions (iPhone /iPad / BYOD etc. configuration)

• Familiarity with fixing network issues and basic network configuration.

• Proficiency in using help desk ticketing systems.

• Knowledge of Microsoft Office Suite and other common software applications.

• Certifications: AWS/Microsoft Azure, CompTIA A+, ITIL Foundation, or similar certifications preferred

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $104,000 - $140,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses, commission, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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