Receptionist
 Equiliem | |
 United States, California, Huntington Beach | |
 Nov 22, 2024 | |
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CARE Associate
We are seeking a highly motivated and customer service-oriented individual to join our team. The ideal candidate will excel at engaging with customers, resolving inquiries, and promoting our self-service tools. This role focuses on providing outstanding customer support while encouraging the use of our digital self-service platforms to streamline processes such as payments, invoicing, and account management. Position Responsibilities may include, but not limited to: -Handle inbound customer calls professionally and courteously, addressing inquires and concerns about account balances, billing, and payment options. -Take payments over the phone securely and assist customers in understanding their payment options. -Educate customers on the benefits of using self-service tools to manage their accounts independently. -Provide clear and concise responses to customer concerns about open balances and billing discrepancies. -Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution. -Track and log customer interactions, payment processing, and resolutions in the company's CRM system. | |